Club 1 Hotels, LLC.Reviews of club1hotels.com

I have booked two different vacations through Club one hotel. The one when I arrived in Punta Cana, I had a confirmation from Club 1 Hotels but when I got to the hotel they told me there was no room under my name even though I had a confirmation letter from Club 1 Hotel. The second time I booked through Club 1 Hotel, I booked an adults only room, but ended up with a room in the family section. Through my experiences, this has been nothing but a nightmare.

I received an email stating my reservation is being processed. Can’t get in touch with anyone at this “company” I haven’t heard if my reservation is complete. Club 1 Hotels is a terrible app/company.

They resubscribe you to their newsletter again and again every couple of months, no matter how often you unsubscribe. Not a huge deal, but a shady practice - doesn't make me confident to trust them with my travel budget.

I wish I could give this company zero stars, but unfortunately, that’s not an option. From start to finish, my experience has been nothing short of a nightmare. This company is a classic scam operation, preying on unsuspecting customers and stealing their money with no intention of delivering on promises. They offered me a “too-good-to-be-true” deal, and like many others, I fell for it. After making a payment, I received nothing but delays, excuses, and automated responses. Their customer support is non-existent, and when I did manage to reach someone, they were rude and unhelpful. It quickly became clear that the company is only interested in one thing: taking your money. They promised a refund, but refuse to honor and any attempt to get a resolution is met with stonewalling. When you try to escalate the issue, they either ignore you completely or block you calls and emails. They will always promising a solution “within 24-48 hours” or “10-15 business days” that never comes. I’ve seen numerous other reviews and complaints from people who have experienced the exact same thing. They advertise fake testimonials, fake services, and use deceptive tactics to keep you hooked until they’ve drained your wallet. It’s clear they have no intention of providing any legitimate product or service. Avoid this company at all costs. If you’re looking for a trustworthy business, keep looking—this one is a scam through and through. Do your research and save yourself the headache (and money). They are nothing but thieves hiding behind a fraudulent business model. It’s almost December and I’m still waiting.

I put a deposit down on a cruise and then Covid hit. To reschedule I had to put another deposit down and then the second cruise was cancelled as well. I spent multiple hours to get back the first deposit. The second deposit never went to the cruise line and Cub1 will not respond to any texts or emails I have multiple emails from the cruise line stating they do not have the deposit. Club1 has not responded back to me at all after refunding the initial deposit to me. All emails/texts have been ignored until they are now posting a reply to this stating the below. If this was the truth, they would correspond with me directly and assist in figuring out where the money is since they are the ones who charged my credit card, not the cruise line. This could be worked out by them instead of me needing to address it in this forum

Awful company. I made a fully paid booking of the hotel Kamala's Boutique Guesthouse in Chaing Mai. Two weeks before the stay I contacted the club1hotels.com and the hotel to confirm that everything is OK. The club1hotels.com did not reply for my 3 email and the hotel Kamala's Boutique Guesthouse replied that all rooms are booked, and they cancel my booking and can refund. After this email I had no more replies or refund.

Charged me three times for the same booking, eventually they refunded and when I questioned all the excess fees I was charged as a result of their negligence (they confirmed it was their fault) - they’ve simply gone silent, refusing to answer emails or communications. Really poor form from the company to run and hide when questioned.

The customer service never reply for emails sent to them In order to solvevl problem with booking made online, they just leave you to deal with the reservation as is 4 emails has been sent to them!! It used to be good website, but it seems that as the time pass thay don't care about the customers!! Think twice before doing any booking on this site.. There are planty of other, you can find better price and much much more better customer service.