Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
Thank you very much. The Filters were here very fast and I changed the Filter of the Fountain Water for my Cats. Very good Delivery. Enjoy the weekend Guys.
By Patty M.
Response from Closer Pets· May 9, 2023
Good morning Patty, Thank you for the positive review. I'm glad to hear that you were happy with your delivery. Best wishes, Aimee
Was supposed to get 10% off 1st order but did not get that
By Elinore H.
Response from Closer Pets· May 17, 2023
Good morning Elinore, I’m sorry to hear that you had an issue with the welcome offer. I can see that you have subscribed to our emails, so you should’ve received the email with the discount code. It may have gone into your junk/spam folder, I’d suggest checking there. If you didn’t receive your welcome email with the code, please email our customer support team at [email protected]. Best wishes, Aimee
Prompt delivery
By Virginia W.
Response from Closer Pets· May 4, 2023
Good morning Virginia, Thank you for taking the time to leave us a positive review! I'm glad to hear that you were happy with your delivery. Best wishes, Aimee
The fish maté bucket was shorter than original but did work also the quality of bucket is not up to original specifications
By Joseph
Response from Closer Pets· May 3, 2023
Good afternoon, Thank you for the review. I’m sorry to hear that your bucket was not up to the standard that you expected. We have a number of replacement buckets that are made to fit different sizes of pond filters, I would recommend getting in touch with our customer service team on [email protected]. Best wishes, Aimee
Good prices, good products and products in stock.
By Jan
Response from Closer Pets· Apr 26, 2023
Good afternoon Jan, Thank you for the positive review! I'm glad to hear that you were happy with your shopping experience with us. Hope to see you back soon. Best wishes, Aimee
Fast service
By Terence J.
Response from Closer Pets· Apr 24, 2023
Hi Terence, Thank you for leaving this five-star review. I’m glad to hear that you were happy with the speed of our service. Best wishes, Kayleigh
Clear website and prompt delivery to the ends of the earth. Many thanks.
By Tom
Response from Closer Pets· Apr 21, 2023
Hi Tom, Thank you for leaving us a positive review. I'm glad to hear that you found our website easy to use and that you were happy with your delivery all the way over to NZ! Best wishes, Aimee
The product was exactly as described. I love the cat door that only allows my cat to come in. The little tag that goes on the cat collar is small and doesn't bother my cat. The door works very well. It brings me so much peace to know that no other neighborhood cats will be coming in the house! Thank you, Closer Pets.
By Jody A.
Response from Closer Pets· Apr 17, 2023
Hi Jody, Thank you for taking the time to leave us this lovely review. I'm very happy to hear that you're enjoying the security and peace of mind that your new cat flap brings! Best wishes, Aimee
