Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
Quick shipping, product exactly as described.
By Mehh R.
Response from Closer Pets· Sep 25, 2023
Good morning, Thank you for leaving us this positive review. I'm glad to hear that you're happy with your products and that delivery was prompt. Best wishes, Aimee
despite cleaning the pump motor as instructed, it failed to work in less than six months and I had to order a new one.
By Glenn I.
Response from Closer Pets· Sep 15, 2023
Good afternoon Glenn, I'm sorry to hear about the issues you've experienced with your pump motor. I'm happy to say that all of our pumps come with a 12-month guarantee, so if you purchased it through us directly, then we'd be happy to offer you a refund. Alternatively, we can send out a replacement pump under the guarantee so that you'd have spare in case of future issues. If you'd like to contact our customer service team on [email protected], then we can arrange this to your preference. Best wishes, Aimee
It was easy to order the replacement autofeeder, as the knobs in my 12 YO Cate Mate 20 stopped working. I do like the new one better, as it is improved from the old one - the battery is in a compartment so it doesn't come out (I have tape on my other old one, as the cat pushes it around). The knobs on the new one ARE hard to turn and it doesn't quite keep the same time as the other one (ie if they are both set at 4 hours, this one seems to run a little slower) but I think that might improve with time.
By Jessica E.
Response from Closer Pets· Sep 5, 2023
Good afternoon Jessica, Thank you for this wonderful review. I'm thrilled to hear that your previous Cat Mate feeder has been with you for so long and that you're happy with your replacement. I'll pass your feedback on to the team regarding the timers! We hope your cat(s) continue to enjoy their mealtimes with their new feeder. Best wishes, Aimee
Great filters! Superior design. Easy replacement.
By Daryl P.
Response from Closer Pets· Sep 4, 2023
Good afternoon Daryl, Thank you for leaving us this positive review. I'm glad to hear that you're happy with the product and found it easy to replace the filters in your pet fountain! I hope that your pet(s) continue to enjoy the fresh water. Best wishes, Aimee
Shipping was on time (sent internationally). Received a well packaged product with no damage. Item (stainless steel cat bowl inserts for an autofeeder) exceeded our standards. The autofeeder (also made by Closer Pets) seems like a solid model. It works well and stops our cat from crying for food at 5am. Would buy from again.
By LJ K.
Response from Closer Pets· Aug 25, 2023
Good morning LJ, Thank you for this positive review. I'm very glad to hear that your delivery was prompt and that you're happy with the product. We hope that you and your cat continue to enjoy the benefits of the steel replacement bowls! Best wishes, Aimee
I was thrilled to be able to replace a pump for my Catmate water fountain at a reasonable price. I received my order quickly too!
By Holly B.
Response from Closer Pets· Aug 4, 2023
Good afternoon Holly, Thank you for this positive review. I'm glad that you managed to find the replacement parts you needed and that delivery was prompt! Best wishes, Aimee
Website could be better. It's a bit harder to navigate than it should be. But everything else is great. I found what I needed and received it extremely fast. It does exactly what I need it to do. I do wish you had more plastic trays for the auto feeder instead of just metal ones, but they are fine enough.
By Kirsten
Response from Closer Pets· Aug 4, 2023
Good morning Kirsten, Thank you for this positive review. I'm glad to hear that you found what you needed and that delivery was prompt. I'll pass on your feedback regarding the website to the team! I would recommend signing up via the product page to get updates on when the replacement plastic trays are back in stock. You can do that here: https://closerpets.com/products/replacement-bowl-mibowl-automatic-microchip-pet-feeder-968?_pos=5&_sid=c973beaaf&_ss=r Best wishes, Aimee
This company actually cares. The products are simple to order and maintain.
By Cindy L.
Response from Closer Pets· Jun 26, 2023
Good afternoon Cindy, Thank you for this positive review. I'm glad to hear that you're happy with your products and we truly appreciate your glowing feedback! Best wishes, Aimee
