Clive CoffeeReviews of clivecoffee.com

They sold me defective parts for a water filter system that flooded my kitchen and wouldn’t reimburse me the 20 bucks I had to spend at my local hardware store to repair the problem. I do not recommend buying from them due to their lack of standing behind the customer. They did offer me free coffee and another valve like the one that came apart.

I decided not to purchase again due to my interactions through the chat - on several occasions throughout my buying process. I saw a filter that was picture as 2, and when I purchased it I received 1. Also, on amazon 2 are sold. At first he stated they didn't change it, but did confirm after I bought it they changed the misleading photo after I bought. I never said they intentionally did this but there were two pictured not one and one amazon the filters are sold as paired. When I looked up the picture again it had changed and was simply asking why and it took a few times to get a direct answer. My review is really for the overly defensive comments that were unnecessary when I was simply looking to confirm if I saw that correctly. A customer should feel comfortable to do this. Imagine if I bought a machine. Try this; "Hey sorry we realized how the photo could be misleading so we changed it!" No, he responded with childish words like "nope" not answering directly. Thanks for helping me narrow down where I will be taking care of my machine even if I have to pay more.

Clive Coffee has great customer service. They went out of their way to help me, and to make sure my experience was positive, even when events spiraled out of control, they stepped in to make sure that I received the best experience possible when I ordered my espresso machine. I highly recommend them over WLL. When I contacted WLL, their customer service reps were not helpful, and didn't always have the correct information. Clive Coffee on the other hand, was always courteous, and helpful; also when they didn't know the answer, they quickly researched the topic with other departments in their company, and got back to me very quickly. WLL and SCG both have a lot of videos online, but the customer service of Clive Coffee has shown to be much better for me - one of the benefits of a smaller partner to work with. If possible, I'd purchase from Clive Coffee again and I recommend them for anyone looking for a nice coffee machine.