Moustache Coffee ClubReviews of moustachecoffeeclub.com

Love the cosistent high quality and variety.

I've been a customer of Moustache Coffee Club for like 5 ish years. They are awesome! I am regularly learning about new flavors that I enjoy, where they're from, etc. to develop my pallet. And as someone who is sensitive to acidic coffee, this coffee club is always nice on my tummy :)

These guys are great. I've been a member for years now and they always knock it out of the park. I've been into really awesome coffee for a long time and I've had other good coffee but never have I had so much good coffee, every shipment is unique and awesome. They roast super light so if you like medium or dark roast, this is not for you. That said if you have coffee as good as this, you don't roast it dark cause it's a waste. Their coffee tastes like nothing you would ever imagine, loads of unqiue and interesting tasting notes, there was a watermelon co-ferment recently that was bomb. Their customer service is also amazing. If there is ever an issue (like a lost bag or a delay) they just refund me and send me a new bag. They are super personable and chill you just email them and they fix everything.

I signed up for Moustache Coffee Club through a discounted Black Friday promotion and later requested cancellation. On January 18, I was charged for the subscription. Due to a brain injury that affects my memory, I do not recall receiving the coffee associated with that charge, though it is possible that I did. Initially, I believed I had been charged multiple times. After reviewing my records more carefully, I later confirmed that there was only one charge. I contacted support to ask whether the coffee associated with the January 18 charge had been shipped or delivered and to request cancellation. I received an initial automated response explaining that the company is a small team and directing me to self-service cancellation, but my specific question about delivery status was not addressed. I followed up to explain that I might be mistaken, provided context about my memory issues, and explicitly invited correction if their records showed that the coffee had been delivered. I also apologized in case my message caused offense. Rather than receiving clarification about shipment or delivery, the response included the statement: “I deal with people like you all the time.” No confirmation was provided regarding whether the coffee had been shipped or delivered, and the underlying billing and fulfillment question remained unresolved. I am sharing this experience to document the communication and outcome. Others may have different experiences, but this was mine.

Fantastic coffee, engaging and easy to use interface for ordering. We tried supplementing with another roaster and decided the quality is so good that we should just order another bag from moustache

Coffee is much superior to anything I can buy locally. It arrives fresh and aromatic. Interesting variety too.

Wonderful coffee!!

Everything is great ! Just wanted to say when I resigned up there was no warning of me being charged first. It said my schedule date was 2 weeks later but when restarted it charged me that day.