I decided not to purchase from here due…
I decided not to purchase again due to my interactions through the chat - on several occasions throughout my buying process. I saw a filter that was picture as 2, and when I purchased it I received 1. Also, on amazon 2 are sold. At first he stated they didn't change it, but did confirm after I bought it they changed the misleading photo after I bought. I never said they intentionally did this but there were two pictured not one and one amazon the filters are sold as paired. When I looked up the picture again it had changed and was simply asking why and it took a few times to get a direct answer. My review is really for the overly defensive comments that were unnecessary when I was simply looking to confirm if I saw that correctly. A customer should feel comfortable to do this. Imagine if I bought a machine. Try this; "Hey sorry we realized how the photo could be misleading so we changed it!" No, he responded with childish words like "nope" not answering directly. Thanks for helping me narrow down where I will be taking care of my machine even if I have to pay more.
By Jules