Clive CoffeeReviews of clivecoffee.com

We recently placed our third espresso machine order with Clive Coffee, purchasing a La Spaziale S2 EK Spazio for $6,085.13. As a repeat customer, we expected dependable equipment and professional after-sales support. The machine arrived on time; however, after only approximately two and a half months of use, one of the group heads stopped working. I immediately contacted the service department and personally performed troubleshooting, testing, and parts checks under their guidance. Unfortunately, none of these efforts resolved the problem. After the troubleshooting process, Customer Service representative Arthur instructed me to ship the espresso machine back for repair and advised that I would be responsible for the shipping cost. I questioned why a customer should be required to pay return shipping for a commercial espresso machine costing more than $6,000 that developed a major problem after only two and a half months of use. I was then told that the issue was outside their warranty coverage. The handling of this situation was extremely disappointing. The explanations regarding the warranty were unclear, the responses to my questions felt unprofessional, and the conversation ultimately became unnecessarily rude. This was especially surprising considering that we are a long-term customer and this was our third espresso machine purchase from the company. Following this interaction, I made several attempts to contact company management and executives to discuss the situation and find a reasonable resolution. Unfortunately, I received no response. The lack of communication and after-sales support has caused me to lose confidence in Clive Coffee's ability to stand behind the commercial equipment it sells. A customer purchasing a $6,085.13 machine should reasonably expect meaningful support when a significant mechanical failure occurs only a few months after delivery. As a long-standing customer, I am highly disappointed with how this matter has been handled. At this point, I am requesting to return the machine and receive a full refund. I hope Clive Coffee management will review this matter seriously and provide a prompt and professional resolution.

Bought a 2k Lucca A53 espresso maker in less than a year it stopped working. In avg expensive espresso makers go 5 years with no issues. I had a Quick Mill & it lasted my 11 years no problem. Then I get a defective product that lasted less than 9m after purchase. The service fr the beginning was awful, indifferent, rude, and retaliatory. just the worst kind of business to deal with. They don’t care about customers or their products. Just mean ppl. It was a major issue the entire heating element had to be replaced. Which is a big deal it’s like the engine of the machine. Imagine buying a car and this happened less than a year fir. new investment These people were just mean , I went to amex to try to get my money back and this shop had the nerve to be mad at me for trying to complain about them since didn’t want to bothered. How are you going to be mad at a consumer because you sold them junk and expect them not to complain? bc I used the rights I was afforded and they want me to be quiet. I have never had such an experience. I was lied to and cheated. Don’t buy from here they should be shut down for selling defective products and duping the public.

I'm giving 1 star because of the poor way they handled the situation regarding shipping my items. They sent me a partial order, and now it's taking basically a month to receive the remaining items due to glitches in their system, out-of-stock products (which were not shown on the website at the time of purchase) and changing warehouse locations. All of this would have been understandable if they had explained everything upfront and not given me different stories every time I reached out.

Package never arrived, and Clive refused to send a replacement order or provide a refund because Fedex says the package was delivered. However, the proof of delivery doesn't have my address or a picture of the delivery, and my Ring camera shows no deliveries that day. Very disappointed because I always had an amazing experience at their physical store in Portland, and I wanted to keep supporting them (vs ordering the same items at Amazon). I even emailed Clive's CEO, who said he wanted to make things right for me but ended up ghosting me.

They sold me defective parts for a water filter system that flooded my kitchen and wouldn’t reimburse me the 20 bucks I had to spend at my local hardware store to repair the problem. I do not recommend buying from them due to their lack of standing behind the customer. They did offer me free coffee and another valve like the one that came apart.