Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
125 reviews
Zepp ClaritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zepp Clarity - A Division of Zepp HealthFounded in 2013, Zepp Health is a global smart wearable brand with 40 million users in 90 countries and 200 million units sold. Our products include hearing aids, smart wristbands, watches, and headphones, all helping users achieve daily health and fitness goals.
Zepp Clarity (clarity.zepp.com) has 125 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
125 approved reviews, newest moderated first
I don’t like all the high whistle and humming even after I make adjustments
By Victor M.
Response from Zepp Clarity· Jul 23, 2025
Hi Victor--sorry you are having issues with the hearing aids. It can take up to a month to get used to hearing aids, and we need to make sure they are properly fit for you. Our customer care team will be reaching out to help. Thanks!
I've only had the hearing aids for a few days, and so-far so-good. Customer support and audiologist consult have been quite helpful and much appreciated.
By John H.
Response from Zepp Clarity· Jul 24, 2025
Hi John--we really appreciate the positive review, and if there is ever any help you need, feel free to reach out to us.
I've used the eargo ones and these blow them away so glad I took a chance on your company
By Bryan G.
Response from Zepp Clarity· Jul 24, 2025
Hi Bryan--we do appreciate your patience. Hearing aids sometimes take some adjusting, and we are glad we could get you fit properly!
Responded quickly to my failed product problem. I was a concerned at first when i was presented with the question - Did you purchase from Amazon? Seemed initially to present an issue, but in the end it did not. I received my replacements in about a week. Very happy. Thank you!
By Plea
Response from Zepp Clarity· Jul 24, 2025
Hi Plea-we are happy we were able to fix your hearing aids for you, regardless of where you purchased them. We are here to help!
Pixies are doing good. Better than the Lexie B1’s that I was using. Customer service is great. No problems so far!
By George M.
Response from Zepp Clarity· Jul 24, 2025
Hi George-thank you for the kind words, and we are here if you need help again!
I was amazed by the power, versatility and ability to customize 8 different programs. Truly a game changer. My loss is severe to profound and although these would not enhance what I am not able to hear, they had enough power to enhance the high frequency sounds that I could hear. That took me from about a 70% loss down to 20% loss. It is a huge difference! The Pixie itself seems solid and well made. I cannot feel them in my ears and they are completely invisible. My one complaint is that they only make 2 sizes of the ear domes. My ear canals are slightly larger the medium dome and it takes some finagling to limit the occasional squealing. I was not able to use their “open” dome as it was too small. The “closed” dome offered a better fit at the sacrifice of my own voice sounding more natural. They really need to make a sized “Large” dome. It would open up a larger customer base to what otherwise is a superior product. I find it baffling that they don’t have it. (Literally every other OTC hearing aide comes with multiple (S, M & L) domes. If you are able to make it work with the small or medium sized domes then go for it. you won’t be disappointed.
By Rick on Long I.
Response from Zepp Clarity· Jul 24, 2025
Rick--this is a fantastic review, and we are grateful to have you as a customer! And, we will take a look and see if we can do something regarding the domes.
I had a very positive buying experience with Zepp Clarity, but more importantly, the customer service that you receive is second to none. Very helpful in answering any questions you might have as well as following up to make sure you are satisfied.
By Alan C.
Everyone is very friendly and knowledgeable.
By Joseph C.
