Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
I found CitizenShipper when trying to figure out how to get my new puppy from the breeder to me. CitizenShipper put me in touch with many different people and made it possible to get the job done. I recommend CitizenShipper as a valuable resource for transport needs
By Cynthia S.
Response from CitizenShipper· Nov 11, 2019
Thank you Cynthia, we appreciate your review and look forward to provide you with the same quality of service in the future :)
Great service that quickly provided several quotes for my pet transport. All were good providers with reasonable prices. The service I picked was outstanding!
By Rick C.
Response from CitizenShipper· Nov 11, 2019
Thank you very much for your feedback Rick, we hope to serve your shipping needs again soon :)
Andrea was amazing!! She is so beyond kind and brought my puppy to me from Michigan (to Colorado). She was with me every step of the way and took a ton of photos once she got him. I was super nervous using this and she made me feel so good about everything! 100% recommend her, she is the best. Thank you so much Andrea!!
By Rachel F.
Response from CitizenShipper· Nov 11, 2019
Thank you Rachel! We sincerely appreciate your kind words and we're happy to hear that you were able to find a driver that would remove the anxiety while separated from your loved one! :)
Adam K was the best. He picked up my dog from Florida and drove him to Ohio. He was very professional and courteous. He sent pictures and let me know the dog was fine all along the ride he was also way ahead of schedule I would highly recommend him
By Adam K.
Response from CitizenShipper· Nov 11, 2019
Thank you Adam, we appreciate your kind words and recommendations :)
I needed to ship animals one way for a cross country move. The website interface was easy to use and made my job a little easier.
By Stephanie Y.
Response from CitizenShipper· Nov 11, 2019
Thank you for your review Stephanie, we sincerely appreciate your positive feedback and look forward to be there for your future shipping needs! :)
They delivered my pup safe and sound and kept me updated during the ride. They were Easy to work with. I would definitely recommend them and Would use them again
By Carlie G.
Response from CitizenShipper· Nov 8, 2019
Thank you for your review Carlie, we appreciate your recommendations and look forward to have you use our services again in the future :)
I absolutely loved the shipper Rosie. She went above and beyond what I wanted! The only thing is the citizen ship fees are a bit high. All in all it's a great company to find a driver!
By Rene B.
Response from CitizenShipper· Nov 8, 2019
Thank you very much for your review and your honest feedback Rene. CitizenShipper booking fees depend on the rate provided by the driver you have booked and we're trying to ensure that the amount charged is always cost effective and affordable for our customers. We appreciate you for using our website.
Please never use the service from this company. We post a shipment to delivery some boxes from New Jersey to California. We found a driver on the website give a reasonable offer and said the package will be delivered up to 14days. However, till now, we still have not received our items after 2 months. We even have no idea where the driver is. We contacted the customer service through email (the phone number they provided never work), the only thing they said is they understand my frustration and will do anything to help. When we ask for a solution for this situation, they said “ at this point you can perform any actions that you deem necessary. Please keep in mind that drivers found on our site are independent contractors, and do not work for Citizenshipper, which is the 3rd party marketplace used to connect shippers and drivers.” We pay about 18% of the delivery fee to this business, and now they said they are not responsible for anything. Will never use their website again. Please never choose this website if you don’t want to take a risk. It’s completely depend on the driver you found.l, since this business doesn’t help at all.
By Hann
Response from CitizenShipper· Nov 11, 2019
We are very sorry you've had such an experience using our online service. As per our terms of use, to which you have agreed to by signing up and listing your shipment, CitizenShipper.com facilitates the movement of shipments by maintaining an online load-matching service for use by transporters and shippers, but CitizenShipper.com does not arrange for the movement of shipments. All such arrangements are made by the users of the Service, and any terms and conditions of such shipment movement are solely between the transporter and the shipper. CitizenShipper.com assumes no liability or responsibility for the labeling, handling, packaging or preparation for transport of shipments posted with the Service and it makes no representations or warranties as to the transit-worthiness of same or whether the same is, in fact, safe for handling or transport which remains the responsibility of the Shipper and/or the transporter or carrier as the case may be. No agency, partnership, joint venture, employee-employer, or franchisee-franchisor relationship is intended or created by Shipper's use of the Service or by the Agreement. For all the remaining terms of service, please visit - https://citizenshipper.zendesk.com/hc/en-us/articles/203066129-Shipper-Agreement-and-Terms-of-Use In accordance to our online dispute resolution we have tried to reach a solution with all parties involved but we were unfortunately not successful. Therefore, as previously advised, you may choose to contact a third party willing to arbitrate this dispute further, effectively ending CitizenShipper further participation. We hope that you will be able to arrange a successful delivery and get this issue resolved.
