The Children's PlaceReviews of childrensplace.com

The one star is because they shipped one out of 10! Tracking stopped Dec12 “In transit, Running late.” Here it is a week later and nothing. Unable to reach anyone at Children’s Place. Crappy service!!!!

Please stay away from online ordering. These people have no type of courtesy or customer service. I ordered online and they delivered the order but someone stole the order from my porch. I called them and even spoke to a "supervisor" but that was useless. They won't offer any help and will not replace the missing order. I lost my money and my order.

I placed an order and my 6 items were shipped in 3 different packages. An item was missing in one of the packages. I emailed 2x within 6 days. No response. I called customer service and the automation said it was inundated with calls and hung up! I called 5x before talking to a live person. Great customer service would have said I’ll have that item shipped right out. Instead they said I’ll credit your acct. and I’d have to pay for shipping again.... so I had them refund me for the missing item. My first and last time purchasing from this store.

First and foremost I don’t know why they offer curbside pick up if you can’t actually do that. Every item I clicked on I was informed could not be picked up. I’m 7 months pregnant and didn’t want to go to the store. Then I look to see if my order has been shipped, and I noticed that there’s trouble with one item and an item canceled, yet I was NEVER sent any communication, in regards to that.However my card was still charged and for what? I use to gift cards that covers the price since they canceled an item without explanation. My order has been processing for FIVE DAYS NOW and I’ve been informed there’s nothing I can do to get more information until 10 days pass. It’s ridiculous this was purchased for Christmas and I doubt it will arrive before now.

I placed an order with children’s place and it says my products was delivered on 12/1/2020 and I haven’t seen anything through the mail. I tried contacting them by phone and by email and no one has gotten back to me. This happen to me last year also. My last time ordering from them online.

I have ordered before and never had a problem. This year however, I have placed 2 large orders only to have them cancelled for no good reason. I contacted them via email and their reasoning was that the order did not "meet their criteria." Not only did I waste hours of my time shopping on their website, but I missed out on other Black Friday deals thinking that I had purchased everything I needed for Christmas! When I call the Customer Service number, it just kicks me out stating that they are experiencing high call volume. What company does that?!!! I would be willing to hold however it seems that they aren't willing to deal with unsatisfied customers. I understand that COVID is impacting companies however, there are better ways to go about helping your customers! Too bad! I liked their company. I will not order from them again!

Do not order from this company. I placed an order on 10/23/2029. I received a shipment notification on 10/28/2020 that the package was ready for shipment. I called on 11/04/2020 about USPS not receiving my package for shipment and was asked to wait until the following Monday. No worries there. On 11/09/2020 my package is still in “pre-shipment status” and has not been received by the Usps. I was told by John #C75958 to wait until Nov 30th for Usps to receive my package. He later said I needed to wait until 10/23. One month from order date for Usps to receive my package. This was echoed by the “supervisor”, Juan #C79099 and John the “manager” #C19144. I was told I would need to email to speak with anyone else about my issue. Having to wait 30 days for a package to go from their warehouse to USPS is asinine. I once was such a big fan of this company and ordered all of my sons clothes from them, I will not be ordering from The Children’s place or their other brands from this point forward and I urge you the same unless you have money to just give away and prefer to support companies with non-existent customer service.

I have nothing to say about the system of this place but “ridiculous.” I never bothered to come to their page on trustpilot but I felt compelled this time and was expecting a low rating and looks like I have the same complaint as the others. And it makes every sense. I placed an order on August 9, 2020 of two baby girl dresses and a pair of baby boy shoes. Right after that, I realized that I ordered the wrong size so I went back to my orders to see if I could change or cancel the order and nope, no such options. Then I called their customer service but it was out of their office hours. Then I emailed their customer services asking how can I cancel my order? Next day I called their customer service within office hours lest they ship my package before I get an email back. The lady over the phone was helpful (or so I thought) and after some time, she said something like she placed a request for order cancellation, and within 24 hrs I should get an email confirming the cancellation and if not I should call them again. Guess what, next day I get an email confirming that my order was shipped. I was like okay fine I’ll just go to the store to return it (the closest store to me is a 25-min drive btw). When the order arrives, the shoes which costs about $15 are actually CRIB shoes, not for actual walking. The description says “Baby Boys Hi Top Sneakers” and how would I know they are crib shoes?! I was not happy but whatever, I would go return it at the store. I forgot about the items sitting in my closet for a while. Until, until I get an email from their customer service on SEPTEMBER 2ND, telling me what? —>”Thank you for your email. A Customer Care Specialist will get back to you soon. For your reference, your Case Number is....” After about 2 weeks of me receiving the order and Over 3 weeks of sending them an email, they finally decided to tell me that got my email and will get back to me. After this I was beyond enraged and felt i had to go write a review on trustpilot now. I’ve made one purchase last year around this time and it arrived on time and I had no issue so I was under the impression that this company operates normally like others. Their items are good quality, but why are they doing business like this??