The Children's PlaceReviews of childrensplace.com

2 online orders were never delivered. They were lost in transit. Children's place refuses to refund my money even though they can clearly see they were lost. Will never order from or purchase from again. Customer service sucks and won't help.

The children’s place opened a credit card in my name without my consent because it allowed them an increased commission check. I will never ever shop at children’s place again. I have never in my life seen anything like this!!!!

They are crooks! They lie about your order, tell you that it’s in shipping process, so they can’t refund you. How is it in shipping process in 12 hours! I want a refund! They are unethical, hence THAT’S why they have a lawsuit now. Just sad, I will be disputing this with my bank!

This is the worst experience that I have had to deal with in along time. I opened a charge account because they were offering the 30% off your first purchase. When I was checking out I entered the code and the code wouldn't accept but stated that the code would be applied at check out, so I checkout the merchandise and the 30% didn't apply to the account so I call customer service and was informed they are sorry the code didn't apply but they could give me something for a future purchase. I said I'm not interested in a future purchase I wanted it for this purchase and the rep. stated to me we can't make any modification to an order once it's place. I in returned told him I wanted to cancel the order and cancel the card as well. I was transferred to the credit card department and I cancelled the card and the rep. stated that the whole order would be cancelled. But the card was cancelled and the merchandise was delivered after I cancelled everything. I called CS and spoke with a Supervisor and her disposition to me was even if you stated to cancel, an order we can't make changes once order has been placed. I said that is a bull crap we are in the 21st century and everything is controlled by computer and order could have been cancelled. I am very displeased a company this size that they are the worse when it comes to customer satisfaction. I never write reviews but there is a first for everything. I used to order all my grandchildren clothes from here. I will spend my money elsewhere. You have lost a loyal customer.

I choose to place my payments in the mail and do it long before their due dates. I then receive not one, but two late fee bills in the mail (One in January, now one in April) I called in January to dispute, right away the late fee was dropped. Today, it was the total opposite. Turns out, my payment was received 1 day late thanks to the postal service. Looking more into things, the reason for the lateness could be because the due date for my payment was on a Sunday when the postal office is closed. My payment was "supposedly" received that Monday (what a coincidence!). Immediately my account gets pinged and a late fee was applied. I feel that this is absolutely ridiculous not taking into consideration the pandemic and the lateness with USPS! You would think that the company would understand but NOPE! The representative Danielle who I spoke to and supervisor Robin were rude and offered NO help. Per the supervisor, a customer cannot have a late fee erased from their account more than once. This is beyond outrageous because if you look the date on my check and the date that the envelope was stamped by the postal service, you will clearly see it is not my fault for its lateness in arrival. I am outraged, furious, and frustrated that I was offered no help in reconciling this late fee to where this company has lost itself a customer!

I bought a gift card online in July 2020, the card never opened up online, I call Children's Place and report it, I'm still waiting for a refund and no one have and answer about. They are the worst customer service that I ever have.

When I called they told Me my package was handed off to someone at the post office & they don’t have the tracking number or information for it. they than transfer me to the claims department where I was told my payment did not go thru and that’s why my package was not delivered,I than explained that I had to pay children place not them for my package. I was than transferred to someone else who stated I can only get my package if I was able to pick it up in person. I can’t even get in touch with anyone at children’s place to see what’s going on and why. This is the last time I’ll EVER order any online.

I was at the white marsh store number 558 today. The line was long because only two employees were working, Harmon, the mgr and Charon. I have shopped at tcp for over 33 years. I stood in line while my son shopped for his son. Charon rang up over $250 for my son. I put in the code to receive 30 percent off to apply for the credit card. I asked her befor applying do I get the 30 percent even if I’m rejected. She said yes. I applied and when I typed my phone and email she wanted me to apply again. I didn’t want my credit ran again so I ask for the manager. Harmon said we only give 30percent when you are approve. I said she didn’t tell me that. She said she is new. I said that’s not an excuse. She rudely said I’m not doing it. I asked for her name and said I have shopped here over 20 plus years and have never had a nasty manager. We left the store after spending time picking out the clothes for over an hour.