Guidance was open and honest
Guidance was open and honest. I appreciate that I was heard and listened to. My experience was good.
By Skyler D.
Tuesday, November 10, 2026 · Customer reviews of US businesses
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5,239 reviews
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Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
Guidance was open and honest. I appreciate that I was heard and listened to. My experience was good.
By Skyler D.
I love this service. It’s convenient and easy to use, I can take doctors appointments on my lunch break and save on fuel costs not having to drive to a physical location. I’ll use cerebral forever.
By Lindsay W.
So far good! I just need to know how to set my next appointment
By Alyssa R.
I have had severe anxiety and depression and the cerebral team I have helped me a lot!
By Chanel V.
Not a good start- I scheduled my initial review to meet with a clinician using their scheduling tool. There were multiple warnings about being charged for a no show yet the provider never showed. I was in the digital waiting room for about 40 minutes before just giving up. UPDATED:: Then they responded to the Trust Pilot review by calling me CASEY..... Who is Casey? My real name is clearly listed on this review.... 07/17/22 UPDATED: I rescheduled my initial appointment - the clinician (A. Eason, APRN) never showed up AGAIN. If I missed an appointment they would charge me $30, but when they miss initial appointments, not once but twice they ask you to reschedule. I want a refund. The most valuable thing a person has is their time and I am unwilling to spend another 30 mminutes in an empty waiting room and pay for it too.
By Markos K.
Response from Cerebral· Jul 14, 2022
Thank you for taking the time to share your feedback with us, Casey. We are sorry to hear that you have had a negative experience with Cerebral. We would appreciate learning more about your experience so we can address any issues you have faced. Please feel free to connect with us further by emailing [email protected].
extremely slow to get anything done. prescribers are so rushed you get real bad service and meds that dont work mainly because they dont listen to you too busy jumping to the next 15m appointment ( absolutely ridiculous). a waste of money and time!!!!!!!!!!!!!!
By Lillly L.
Response from Cerebral· Jul 14, 2022
Thank you for taking the time to share your feedback, Lilly. We’re sorry to learn that you had a negative experience and would like to see what we can do to support you here. We understand your concern here and would like to see what we can do to further support you. Please reach out to [email protected] so we can connect.
I love Cerebral. It is a wonderful platform to get quality mental health care. Their prescribers and counselors listen and actually help you on your journey to better mental health. I recommend it very often.
By Jonathan S.
Julie took the time to look into my rare genetic disorder - Turner Syndrome - and has helped with communication and techniques in great relatable ways!
By Melissa & Matthew B.