Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
5,239 reviews
CerebralSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space.We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time.Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Cerebral (cerebral.com) has 5,239 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
5,239 approved reviews, newest moderated first
I love the convenience of this program. Everyone has been amazing and they truly do work to provide fantastic medication management as well as many support services! Always available. Let be, love, love!
By Kimberly G.
Been using them since October. No issues with counselor or prescriber. My issue is that I asked them to pause my antidepressant medication shipment for a month which I guess stopped it entirely. Which is fine, that happens. When I asked them to please resume it, the request seems to have fallen through the cracks. They sent it with expedited shipping and I think the intention was to have it delivered on a Friday morning. The tracking information showed it as due Monday by 8pm. Which means 3 to 4 days without medication which is a fun weekend of withdrawal symptoms. I immediately requested that they send the prescription to a local pharmacy so I could pick it up and avoid withdrawal. It’s been 3 days and they have not done so, nor have they provided a reason why they could not do so. This seems like a really simple fix to me so I’m not sure what the issue is. It’s really crappy way to treat a patient.
By Jenny S.
Response from Cerebral· Jul 18, 2022
Thank you for taking the time to share your experience, Jenny. We are sorry to hear that you are that you are facing a difficulty with your medication refill. We understand your concern and would appreciate the chance to look into this. Please connect with us by emailing [email protected].
After years of being unsure of how to help myself mentally I found cerebral. They don’t take my insurance but it’s worth it to me . I have an amazing relationship with my provider Loreen . She makes me feel at ease and she is so easy to talk to . My life has benefited with cerebral in it .
By KIMBERLY A.
I’ve had one appointment with my care counselor and one with my prescriber. It was a great experience for both. Both of them listened to everything I had to say without judgement and were very helpful in giving me tools to help improve what I was struggling with. My prescriber was also very helpful with helping me find a medication that she thought would best help my symptoms.
By Emma M.
It is a little early to evaluate how I feel about it. Need more time.
By Anne N.
Response from Cerebral· Jul 18, 2022
Thank you for taking the time to share your review, Anne! We hope that you are enjoying the service. Please let us know if we can support you!
Very helpful so far. They listen to your issues both prescriber and counselor and go forward based on the given information.
By Elizabeth B.
I really appreciate having an option such as cerebral. The system is manageable and UI is great and the care team is attentive and quick to assist.
By Eli A.
I had the pleasure of working with Darshinie (Care Counselor) and she has been phenomenal. The patience, the understanding, the listening and the feedback was much needed and received. She’s helped me immensely in an immediate fashion.
By Chris D.
