CerebralReviews of cerebral.com

my experience has been awful so far.

Cerebral is a great way to help your mental health needs . I live a very busy life so it makes it easier to get the help you need . All of the prescribers councelors have been very helpful and warm

Amazing, so dependable and helpful.

I really love this site everybody cares everybody’s wonderful I wouldn’t go anywhere else I really really really care about this place and they helping me and guiding me to the right place so I can be happy again it’s really great I would recommend cerebral to anyone.

The worst customer service I have ever experienced. Many technical issues. A therapist that just did not show up to our first appointment. The only way you can change counselors is if you call. There are long hold times and no one, with the exception of Amy T, know what they are doing. I am so upset as I was really looking forward to using them. Beware it is impossible to change counselors. I have spent close to 4 hours dealing with this. There are no supervisors to talk to and they use overseas people that make it difficult to comminicate.

Psychiatrist and psychologist are fantastic. Prescription service is horrific. You cannot request an urgent prescription without it taking 2 days, than another 2 days, than phone calls stating urgency. Unacceptable when dealing with mental health!!! Daughter had prescription stolen. Email sent to case manager on Thursday at Cerebral stating "off medication and urgent medication required called into local pharmacy to carry over until receipt of mailed prescription". Daughter hadn't slept for 3 days due to racing mind. Monday I contacted cerebral via multiple phone and emails stating urgent request and why. Email received back "in the mail and will take 3 days." This is a response to an urgent request vs. Calling a partial script to a local pharmacy??? Response is similar to being placed on hold after calling 911. Shame on you!! Shame on your lack of compassion as to mental impact when you ignore a noted urgent request. Shame on you for your broken system between email and phone calls logged non interactive between cystomer service reps. Shame on the inexperienced phone call staff with no capability with urgency!

I had a good experience with Cerebral. I have been struggling with my mental health and having issues getting help from anyone around me. No one is taking new patients and other apps aren't contacting me back. Then a youtuber I watch, Stephanie Harlowe had talked about this in her video in her Crime Time series with Derek and this app is a life saver. I got hooked up with a care team for video sessions the next day and received counseling and medication for my bipolar depression. The app is finicky and needs some kinks worked out but overall this has been a great experience. My care team is so sweet and helpful. I was able to pick who I preferred out of a list of care professionals. The support team is quick to respond and helpful. The app has features in it to help with panic attacks and anxiety such as breathing exercises and ways to help relieve your issues. It's affordable and even if they don't accept your insurance they can give you information to give your out of network insurance to help elevate your financial responsibilities. I would 10 out of 10 recommend this to anyone who is having issues with mental health or really any stressful situation and needs someone to talk to without the burden of going out to an office and awkwardly sitting in someone's office discussing your feelings.

The service was excellent. Just cost too much. Not covered by my insurance.