CaudabeReviews of caudabe.com

Buyer beware. I purchased a smart looking new phone case from Caudabe that after some time became warped and didn’t fit the phone any longer. Contacted Caudabe for a refund but no refunds are available, Only a like for like replacement! Why would I want the same product that has already failed on me once? Avoid Avoid Avoid

Like everyone else, over the years I’ve bought a ton of phone cases. I have to share that my recent purchase of a Caudabe Sheath has proven to be the best case I’ve ever owned. It’s quality construction and fit and finish is second to none. And the case’s texture makes holding my phone a pleasure. For fun I popped for a set of the optional colorful controller buttons. All topped off by wonderful / responsive customer service. Highly recommend Caudabe!!

I have tried almost all kind of cases for my iPhone 15 pro but lastly I found this masterpiece the caudabe sheath true case for perfectly built for iphone case and great materials and good protection this case is really amazing for my iphone thanks caudabe for this case

The Phone case is great I like its good grip and its strength. I was disappointed with the customer service. I ordered 2 Sheath cases. Then I changed the order immediately Letting them know that I wanted to trade up to the newer safer better gripped model: The Synthesis (within minutes). I was told that the order had been changed in plenty of time and there was no problem with me changing the order. I ordered the two Synthesis cases in different colors. I received two different models (one Synthesis and one Sheath) in two different colors. I contacted customer service: first, they wanted me to make a return (They would email me instructions on how to make a return) of the Sheath case. This would entail me shipping the case back to them and then waiting for a refund. I was also instructed to simultaneously purchase the originally ordered phone case again. I let them know I had some hesitation about tying up more of my money and waiting on them to process a return on an order where they mistakenly sent me the wrong item. Plus, in my original order I received a discount on the shipping because I ordered the amount in $’s amount to qualify for free shipping. In this scenario my original order and the new order would not be enough to cover free shipping. And the case I originally ordered (Synthesis) was a bit more expensive than the Sheath case they sent me, so I agreed to pay the difference. At this point I am very frustrated with this process. I am investing too much time and effort to correct a mistake made by Caudabe. I felt like I was getting nickel and dimed against my will. I replied that since the order was not sent correctly, I felt that I should not have to wait a month to get a replacement, hoping that there has got to be a better way. Their response: They said I could return the Sheath case, and when they received it they would give me credit and then send me the other Synthesis case. This new option they offered did not even address the time to get the new one in my hands or the additional shipping charges. In order to get the protection for my expensive phone in a more timely fashion I also I asked if they would go ahead and ship the correct Synthesis case now, since their shipping took 2 weeks each way. They declined. Basically, ignoring my request by stating that they could see that the package (my return of the Sheath (that they mistakenly sent me)) was at the carrier and shipped but had not yet arrived at Caudabe. Eventually I got a notice from the shipper that Caudabe had received my package on Aug 16th. I contacted Caudabe: They replied to it could take up to 14 days to process the return. At this time, I noticed that the case I wanted The Synthesis was now on sale. I asked for the sale price. Eventually I received a notice that my Synthesis case was shipped, they had given me the sale price but then had the audacity to charge me for shipping. This process took place from Aug 2, 2025 to Sept 2, 2025. Good Case: not so good service.

Heard about this company from a Reddit post. Wasn’t familiar with them at all, but the review was very positive, and I needed a new case for my iPhone 15 Pro Max. Experienced a hiccup when the shipper lost my case. Caudabe Support stayed in communication until my case arrived My Synthesis case is just what I wanted. Feels high quality and I like the feel of the grip. Buttons are very responsive. Most likely this will be my new case company. I can recommend this case and the company who makes it.

I didn't receive my first order so they sent me another one and I'm very happy thank you! and the products are amazing quality

High quality product. Delivered in just 7 days from the day of purchase. Good communication with the customer support team. Feels so light in the hand. Happy with the product. It is expensive, but it’s worth it.

Liz in the customer service department was a joy to work with as she helped me procure a replacement for an item that had broken under warranty. Most companies are so horrible at this process intentionally to prevent the customer from receiving their replacement item, but not Caudabe and Liz. Thank you Liz.