Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Carpet One By HenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
279 approved reviews, newest moderated first
Great sales staff, install guys were nice, professional and clean. We are very pleased with our floor!
By Dana Arrington S.
Response from Carpet One By Henry· Mar 27, 2017
Dana, It's great to hear from you! I am going to pass the message along to our team! Please let us know if you need anything else, and thank you for taking the time to review our store!
I am completely satisfied with the installation job. The 2 installers that performed the job were very professional and did an excellent job.
By NAVY, R.
Response from Carpet One By Henry· Mar 21, 2017
Randy, It's great to hear from you! Thank you for sharing your experience and I will pass the message along to your installers!
Easy, affordable, and convenient. The delivery team was quick and tidy. I would definitely recommend shopping at Carpet One by Henry.
By BRANTLEY, W.
Response from Carpet One By Henry· Mar 8, 2017
Whitney, It's great to hear that our store continues to provide affordable and convenient services! Knowing that you will recommend us means a lot!
Our experience with Carpet One was excellent. Everyone was very professional and nice to work with, from Travis who helped us choose the right carpet and came to measure, to the amazing guys that moved all our furniture and installed the new carpet beautifully. Thanks to everyone.
By Debbie
Response from Carpet One By Henry· Mar 2, 2017
Debbie, it is so great to hear from you! Your review means a lot to us and we appreciate you taking the time to tell us about your experience with our store! Thank you for making Carpet One By Henry your go-to for flooring. Please let us know if you need anything else.
We had a cork floor resurfaced (protective coating applied). We were given an estimate of @$1,000 for what was expected to be a 2-day job. the detail on the estimate referred to several steps for sanding, staining, and applying the protective coating. When the job was done, it took 2.5 hours, from arrival until pulling out of the driveway. I questioned the bid, asking if they were mistaken in treating it like a refinishing of a hardwood floor. I was told it was just the code in their system that printed out that description, but I believe it is also the code that assigned the cost. In the end, I feel that I was charged almost double for the work done. The shame of it all is that we are very pleased with the work that was done, but feel the cost for a 2 hour job was much too high. If it had truly been a 2-day job, it may have been reasonable. Also, your folks have measured for carpeting our entire upstairs, but we do not plan to do more business with CarpetOne, because we have lost our trust in the Company. Gina Cocklereece Winston-Salem
By COCKLEREECE, G.
Response from Carpet One By Henry· Mar 2, 2017
Gina ~ I am glad to hear that you are pleased with your new floor. However, I am sorry to hear that our estimate details were not up to your expectations. Our cork resurfacing jobs are estimated at 2 days, which always gives our installers extra time just in case there are unforseen circumstances in the floor. However, our materials and labor is based on square footage. I do apoligize if that was not fully explained to you at your time of purchase. Carpet One would like to have the opportunity to regain your trust. We are working hard to ensure that our sales and service is superior. Therefore, I would encourage you to reconsider us as your flooring choice and use this link to take $100 off your future flooring purchase: http://www.carpetonebyhenrywinston-salem.com/coupon
We will continue to choose Carpet One by Henry for any flooring projects. Just phenomenal experience all around. Thanks all!
By JOHEL, B.
Response from Carpet One By Henry· Mar 2, 2017
Thank you for sharing your experience! Seeing a review like this lets us know that we are continuing to provide top quality service! We look forward to do work with you in the future!
Professional in every way. From the quotimg process all the way through the installation, this was a great experience.
By HEARN, C.
Response from Carpet One By Henry· Mar 2, 2017
Casey, We are so happy to hear your review! Thank you for taking the time to let us know how we are doing! If you need anything else please let us know!
Service to their customers is clearly a priority for the staff at Carpet One by Henry. Our salesperson, Chad Wright, not only went the extra mile, he went an extra 50 miles. Chad brought 2 rugs to our home to view with our furniture and to see how they were affected by our ambient natural light. We were pleased that we could make this evaluation and believe that out of the hundreds of rugs that we looked at, we were able to make the best possible choice for our home. We would be pleased to recommend Carpet One by Henry to anyone purely because of Chad's "service centered" approach to doing business.
By Jeff P.
Response from Carpet One By Henry· Feb 3, 2017
Jeff, Thank you so much for taking time to write us a review. We take pride in providing top quality service for all of our customers! We appreciate your kind words and we hope to do business with you again in the future!
