Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Carpet One By HenrySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Carpet One By Henry has been a family-owned and operated flooring specialty store for over 40 years. Henry Scott opened the original Carpets by Henry store in Greensboro, North Carolina in 1976. Henry's reputation for expert installation and his personal guarantee of customer satisfaction has guided business growth. We currently offer floor & tile options in showrooms located in Greensboro and Winston-Salem, North Carolina.
Carpet One By Henry (carpetonebyhenry.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
279 approved reviews, newest moderated first
Very professional group. Fair quote, exceptional work and clean up after themselves. I would highly recommend them for any home or commercial work.
By Mangum, W.
Response from Carpet One By Henry· May 20, 2017
Thank you for the 5-star rating. We appreciate you taking time to review our company. The staff of Carpet One By Henry
They were very helpful, and when I needed them to deliver my order faster than usual- they did it. Great service.
By 157190
Response from Carpet One By Henry· May 12, 2017
Courtney ~ Thank you so very much for taking time to send us feedback. I am glad that we were able to deliver to you. We look forward to serving you in the future. Staff at Carpet One By Henry
The staff at Carpet One by Henry was so helpful and patiently guided us in selecting a rug that was not only beautiful, but perfect in every way, especially the great sale price! They were happy to accommodate our decision process and timeframe for delivery. Best of all, they made sure my client was happy from start to finish. I will head to Carpet One by Henry first when I need to select flooring! W. Page, Rooms in Bloom
By Wendy Wyatt P.
Response from Carpet One By Henry· May 11, 2017
Wendy ~ Thank you so much for the 5-Stars. We will be sure to pass this along to our staff. We look forward to working with you and your clients in the future. Staff at Carpet One By Henry
Love my carpet. Excellent installation and customer service
By WEBB, K.
Response from Carpet One By Henry· May 5, 2017
Thank you Karla for the kind words. We will be sure to pass along your ratings to our staff and installation teams. Enjoy your new carpet! Carpet One By Henry staff
I absolutely would recommend them. Their skill and professionalism was beyond compare. If there were any issues management and supervision got right on it. Product quality is top notch.
By Lynn
Response from Carpet One By Henry· May 5, 2017
Lynn ~ Thank you so much for the feedback. We appreciate your business and look forward to working with you in the future. Carpet One By Henry staff
I was in the market for a new stair runner and foyer runner to replace our existing out-of-date carpeting and color scheme. I had shopped around at two other local companies and received quotes on replacing my existing carpeting. I thought the pricing from both of them was high and was not ready to make my choice. A friend of mine was using Carpet One for a rug replaced job and I thought I would give them a try. I went by the showroom and had a wonderful experience with Matt who helped me pick out the type of product and color I was looking for. He came by my house and measured the job to make sure to give me an accurate quote. Carpet One was by far the cheaper than the other companies so I decided to give them a try due to excellent experience at the showroom. I am beyond pleased with the final product. Not only were the installers nice and professional I have an amazing entry way now thanks to my guidance from Matt! Thanks again Capet One by Henry to making me a happy customer.
By Shawna T.
Response from Carpet One By Henry· May 2, 2017
Shawna ~ Thank you so much for the kind words. I will be sure and pass them along to Matt. We appreciate your faith in our company and are glad to hear of your positive experience. We look forward to serving you in the future. Staff at Carpet One By Hery
The best customer service, great install.
By TC
Response from Carpet One By Henry· Apr 29, 2017
Thank you TC ~ We appreciate your feedback. We will pass along the 5 star rating to our installers and salesperson. We look forward to working with you again in the future. The Staff at Carpet One By Henry
Just installed wool carpet in our bedroom and Carpet One by Henry did a fantastic job. Very professional. The advice and assistance that Robyn We are so very happy! We purchased remnants and they are making 2 rugs for us as well. Can't wait to get those.
By Kim D.
