CaremarkReviews of caremark.com

My doctor sent the request for a prior authorization of LIDOCAINE 5% OINTMENT on 4/9/24. First time I’ve been told it can take up to 3 days. Next time I called on the fifth day and asked representative Angelica(?) to submit a grievance for such a service. She’s got disconnected. Representative Dan said the process can take up to 17 days. What kind of patients can be satisfied with such service waiting in pain for 17 days?!

Ongoing issues for last two weeks. Given different prices for my meds every time I called. Website is slow and cumbersome. Once I finally got my prescriptions, the website would not let me put my credit card number in. I called, got transferred from one incompetent person to the next, and spent over a half hour on the phone; their system wouldn’t accept my payment either! I will likely switch back to my local pharmacy and use GoodRx and break even $.

I recently got a letter stating that my sons' asthma medication had to be changed because there was a medication that was just as safe and effective and cost less. As I had no choice, the doctor switched the medication. The "COST EFFECTIVE" nonsense is a difference of $12 for me over the course of 90 days, so who is this medication really more cost effective for? After talking with several professions, the new medication they will cover, is LESS effective and often does not work. So the bottom line is that my sons health is less important that your bottom line. Additionally, the medication he was on previous (that works great and controls his asthma) is now available in a generic form, which CVS Caremark also will not cover. I wonder how many pockets are getting lined at the expense of my child because this medication is safer, more effective and cheaper for only one person and it is NOT my child.

My refill prescription has been stuck in "Ready to Ship - Check back soon for your tracking number" mode for 7 days but it never ships. Every time I call their reps say it will ship that same day or the following morning and if it doesn't ship to call back... so I call back nearly every day and I get told the same thing. It's like Groundhog Day with clueless CS reps that don't know how to use their own system or troubleshoot. I spend 30-60 min on the phone each time asking them to please for the love of god figure out what's wrong with my prescription. Maybe my doctor just needs to resubmit it again so it's a fresh and new order because Caremark seems to hate me and my existing order. It's in stock, the prescription has been processed and approved, my credit card and shipping address are approved and valid. My credit card has been charged 4 times in the last 9 days but it never ships and the pending transaction falls off. First I was told it was caught in the system with a different order, I only had one order. Then I was told it was marked out of stock but it's really in stock. Most recently I was told it cant ship because there's a storm, somewhere, not sure where, just somewhere. What?? It's just absolutely unacceptable that no one can be bothered to fix this mistake with their system and every time I call I get another runaround response. I am completely out of my medication and past due for dosages I am supposed to be taking with this prescription Caremark is holding hostage.

Zero Stars! It is impossible to use your website. I've been ordering online from vendors for the past 20 years. Your website is impossible to even access. I've attempted on many occasions. I'll continue to phone order.

Worst pharmacy ever ! They do not deserve any stars at all. Customer service is terrible and they are all so rude and not at all knowledgeable. Nobody should use this pharmacy!!

I would give CVS Caremark 0 Stars if allowed. Unfortunately, my company switched insurance companies and I had no choice but to use CVS Caremark for a pricey prescription. My issue is that the company processed a payment of $230 from my debit card on Jan 17th, when I removed this as a form of payment and replaced it with my FSA account. Numerous calls to CVS Caremark and speaking to their Senior Account Resolution team and my funds are not back in my checking account a week later. I asked for an explanation from the numerous representatives and supervisors that I spoke to, and not one could give me an answer. I was advised this matter would be resolved and my funds would be back in my account in 1 business day, and that did not happen. If this happened to me, then I can assure you it has happened to other customers. I will no longer be using CVS Caremark and have transferred all of my prescriptions to another pharmacy (albeit it will be more expensive), but I refuse to give CVS Caremark anymore.

Another BIG company that just doesn't care about their customers. Sadly I was beginning to think well of CVS as a mail order pharmacy until my Medicare Part D Provider changed from them to a different mail order Rx provider. As 2023 came to a close CVS assured me twice that they were going to refill my scripts one more time. Then on Jan. 1, 2024 they just threw out all member info and order status as though I never existed. Too Bad... Sucks to be You! No Notification, No Order Cancellation update. By the time I realized that my needed refills were not coming my account was inactive and I needed to have new scripts written by my Dr (s) and transmitted to the new mail order pharmacy. I will go days without my needed meds. BAD CVS!