Care.comReviews of care.com

I have been a long time member and very happy with them . I am able to call and communicate with someone when an issue comes up . This site has been amazing for my career.!!!!

I quickly found a caregiver. It was a good match. I am not so sure about safety measures because I didn’t really understand their screening process even though they say that the people are screened.

Greater than six years ago I I signed up for care.com. The cost was greater than $100. I never used cara.com. Apparently they had to be on some kind of auto pay. I never authorize that. On May 9, they took $155.44 out of my checking account. I contacted the company and they do not give refunds. My mom passed away greater than five years ago. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF!!!

I had access to way more personalized child care options (right at my fingertips) then if I tried to find someone or get recommendations on social media sites. I hired a professional, kind, and reliable child care provider and I couldn’t be happier. I’m so glad I took a chance and used care.com. I would definitely use care.com again and I recommend giving it a try, you’ll be glad you did.

I signed up to Care.com to find support at home while caring for my wife, and I expected a service that would be clear, reliable and worth paying for. Unfortunately, that was not my experience. There were very few reviews for carers in my area, which made it difficult to assess people properly and use the platform with confidence. The website was also slow, awkward to navigate and did not meet the standard I would expect from a paid premium service. Most disappointing was the lack of effective customer support. When I wanted to request a refund, it was extremely difficult to contact anyone. The live chat did not work, there was no obvious monitored support email, and the help centre was too generic to be genuinely helpful. Overall, I found Care.com poor value for money, difficult to use and lacking the level of customer support and transparency that a service of this nature should provide. UPDATE: Care.com Customer Care Operations Manager reached out to me via membercareuk at care.com. They were understanding of my concerns, and were willing to process the refund as a one-off exception. They have fed back some of my development ideas/technical issues, although I'm sure future users will see whether these actually get implemented. They asked me to edit my review, to which I refused to alter the overall rating (I don't like being asked to edit a factual review, in all honesty), but explained I was happy to include that they had finally engaged constructively with me, and for that I am grateful.

Carla Rae was excellent as she followed all instructions for walking my 14 year old dog. I would definitely hire her again!

Care.com was a great help in finding a caregiver.

I strongly advise caution when using this organisation. Since October last year they’ve been debiting my account for a so-called “Premium membership” I never signed up for. I’m unable to cancel it, because I can’t log into their portal and when I try to do a password reset, nothing happens - no reset email - nothing. I’ve tried repeatedly to get help and I’m fobbed off with vague answers and a link to a help page I can’t even access. I will never use these people again - if in fact I ever did sign up.