Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Looking for a caregiver can be daunting. Having a list of potential caregivers with information about each was so helpful. The responses to my ad were helpful as well. I don't feel like I'm all alone trying to find a committed caregiver. Thank you
By MsdFogleman
Response from Care.com· Jun 13, 2026
Thank you so much for this review. We are really glad to see that you are enjoying your experience!
I live the US. I received housekeeping applicants who live in Mexico! Then, within hours, I started getting charges on my credit card made by people living in Mexico! Serious data breach and very, very poor screening. 1) Responded to an applicant for my housekeeping job after signing up for Care.com and paying with my credit card. 2) Applicant did not respond for two days, the messaged that she was in Mexico, she was sorry for the delay. 3) Less than 24 hours later my credit card began being used in Mexico - to open a Netflix account, make purchases on Amazon.com, etc. 4) I contacted Netflix when I received notice of a new account. I had them close the account in Mexico. 5) After checking which charges on my card that were fraudulent, I cancelled my credit card used on Care.com and notified the credit card company. 6) I do not know anyone in Mexico. This was all too coincidental. Open care.com on day 1, respond to applicant on day 2 then says she is in Mexico on day 4, charges begin appearing on my credit card early morning day 5.
By Careful
Response from Care.com· Jun 16, 2026
Thank you for providing your information. We will be contacting you via email to assist. If you'd like to reach us in the meantime, please contact us at [email protected] or call us at 888-498-1821. Please include Reference Number REV-027074 when you contact us. Thank you!
Care.com has been a blessing to me; I love my job—caring for children, helping shape their lives, and being a role model and a helping hand for parents who need support while working or attending to other responsibilities that make it difficult to look after what we hold most dear: our beloved children. Care.com has given me the opportunity to work and to connect with truly kind and special families.
By Sherlyn C.
Response from Care.com· Jun 13, 2026
We are so happy of your good experience! Thank you so much for taking the time to share this!
I’ve been working with care.com for over 10 years . I’ve had the pleasure of working with alot of amazing families from near and far . Great platform , features and the customer service department goes above and beyond should you have any questions or concerns.
By Roberto G.
Response from Care.com· Jun 12, 2026
We are so glad you have had such a good experience with our service! We are absolutely thrilled to see this!
They are trying to find the right match for me
By Monica R.
Response from Care.com· Jun 12, 2026
We appreciate your review! We hope that you find a wonderful caregiver; if you'd like any assistance, please don't hesitate to reach us at [email protected]. Please include Reference Number REV-027071 when you contact us. Thank you!
The interviews went well. I liked the background checks. Hopefully it will all work out. Being disabled it was important that I felt comfortable.
By Candy K.
Response from Care.com· Jun 12, 2026
Thank you for your review! We are really happy to hear that you are having a good experience so far, and we hope you find a wonderful caregiver!
Great choice of caregivers with reviews. Easy to find the right option. Secure communications, site is easy to navigate.
By Svetlana
Response from Care.com· Jun 12, 2026
We're thrilled to see this. Thank you so much for sharing!
Recommendations
By Judith C.
Response from Care.com· Jun 12, 2026
Thank you for the five stars!
