Care.comReviews of care.com

Using this website to find a caregiver was easier than I thought it would be since I didn't expect to get so many responses from well qualified caregivers! Care.com put me in-touch with professionally qualified help right in my own backyard, and I was impressed to find out that this site offers so many other services that I could explore in the future, e.g. writing a will. I was so relieved to find a caregiver I could use within only one week of using the site, and as a newcomer to the area it is so good to know I will have the assistance I need for my dad whenever I need it. Thank you Care.com!

I spent hours building a profile and applying for jobs, and then noticed that they had changed my display name from my name of choice back to my birth name on my pubic profile after I submitted my background check. My first name is extremely rare and I don't choose to use it on public forums for safety reasons until I have personally vetted people. (Obviously I am fine with its being used for background checks, etc., but I did not give consent for the display name to be changed.) When I asked for help with this, I was told that they could not change the display name, but was assured that my account would be hidden while the issue was forwarded to a supervisor so we could figure it out. Minutes later, I got an email saying that my account had been closed "as I requested." The email said to "let us know" how they could help, but when I replied, the auto-reply said that account isn't monitored. (That part is just dumb and inconvenient but not actually a major issue in itself. However, it does show how poorly the site is run, IMO.) There were several other issues, like the phone app and site showing differing requested pay rates and my not being able to adjust them without going through the chat function, having paid for a background check and then not being credited for one, and the lack of information on many of the job postings that make it seem like there may be fakes out there. From the reviews, it seems as though I'm not alone in this -- there are many reports like mine and worse. Care.com clearly doesn't have its ducks in a row and isn't actually trying to help people as much as it is polishing its façade. If I could give it 0 stars, I would.

Found a match right away!

Meriah was great and so kind and sweet to our pets. Definitely will be using her services again!!

Please be careful using care.com I just want share. I’ve had a horrible customer service experience with them. They have absolutely zero refund policy and how they get you to sign up for some things can be swiftly, tricky, and costly. Didn’t even have this for 24 hours and was able to discover it wasn’t very much use The app and website we’re having issues and cost over $120 to figure out that mistake. You also cannot speak to anyone on the phone from customer service. It’s chat only. If you want to speak with the supervisor, it won’t happen. so I just wanna say you’re probably going through an agency if you are looking for any sort of care or housekeeping help.

Brenda bonded immediately with our male Savannah cat. He loves attention & she kept him busy, loved & happy during our week away. She sent pictures & videos daily. We could finally relax knowing our cat was in good hands. Will hire again & highly recommend Brenda!

Rating should actually be “0”. Now customer service at all. No listed phone numbers. Robot dialog only. They advertise Premium rate of $12.95/mo, but charge you a nonrefundable rate of $166/year. I was looking for pet care. Providers listed rates of $26/day. When selected, they tried to charge my card $1,500. For ten days! This site is a total scam!

Liz is working out well so far, it's only her second day. I will write a more inclusive review later.