I only like the service which is how…
I only like the service which is how quick they are to answer my questions. Thank you for that keep growing.
By Yolanda M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
I only like the service which is how quick they are to answer my questions. Thank you for that keep growing.
By Yolanda M.
I had a woman her first name is Jackie and she cared for my mother-in-law for years. Obviously we really cared for my mother-in-law (Mama) and loved her very much unfortunately she's past. But what I would like you to know is that Jackie is extremely reliable honest caring and listened to the many stories my mother-in-law had to say. She also did light cleaning which she didn't have to do she watched TV with my mother-in-law she helped her with her bathing getting dressed putting on medications Etc Jackie is located in the Pittsburgh area and if you want a knowledgeable and professional and compassionate person she's your girl !
By D.L
Response from Care.com· May 23, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Horrible !! I signed up for 12.99 monthly and they STOLE the whole year from my account . I called immediately and they wouldn’t let me cancel . Rip off scam artist
By Kathy
Response from Care.com· May 21, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Why do I need to delete my account and start a new one to add a background check to my profile? I moved since last time I used the website, but I can't change my address to add a background check to my profile, so I will have to close my account and start a new one, thus losing all my references and work experience up to that point.
By Concerned M.
I like care, but they could do better with their technical stuff, I had to make a 2nd account because my last name changed. Then I had to make a 3rd account because there were technical issues that they were not able to fix with the Calendar and my account being hidden. Third times a charm so far.
By Ash
Response from Care.com· May 28, 2024
I'm sorry to hear that you've had so many issues with your accounts but I'm glad the the third account is working. We'd be happy to help you if you continue to have issues. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-021696 when you message.
Care.com use scam artist tactics to steal money from child care providers and people with children. Child care is one of the most under funded, critical services and care.com still finds a way to funnel money from providers and guardians. When you sign up for care.com, as a provider and as a guardian, you are automatically enrolled in auto renewal and the subscription charges are non-refundable. The website makes it difficult to turn off the auto-renewal and when you are charged they will tell you they emailed you the information and they don’t have to refund it. This is so incredibly predatory and should be illegal.
By Susanna
Response from Care.com· May 21, 2024
I'm sorry that you feel our subscription service is dishonest. Our service is by subscription so members can use their premium benefits whenever they need to. They can cancel via their account or by reaching out to our Member Care team. If you would like to contact us, go to https://help.care.com/s/contactus and include REV-021695 in your message.
Ceirra was fantastic!! We couldn’t have asked for a better sitter to be with my grandchildren while their parents attended a wedding rehearsal dinner. She was on time and the children took to her immediately.
By Lynn W.
Response from Care.com· May 16, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Needed a last minute babysitter and found one !
By Christina
Response from Care.com· May 16, 2024
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!