Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
The care.com experience was easy and helpful. The reason I gave it four stars is I did reach out to one care provider who never replied after originally agreeing to take the job. However, another provider was very helpful and ended up being a great fit for my daughter.
By Erika S.
Response from Care.com· Sep 2, 2026
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
It was easy to find someone. Slightly less to show hired on my end and thiers.
By Kimberly B.
Response from Care.com· Sep 2, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I managed to get great clients through this app.
By MARIA F.
Response from Care.com· Sep 2, 2026
That’s so great to hear you love your experience with the site! Thanks for sharing!
There was a "family" pretending to look for a nanny, but they were scammers. It didn't happen again, but it looks like the app needs more safety checks for new members on the app. This happened in April 16, 2024.
By Jessica A.
Response from Care.com· Sep 2, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-2026-09-01-32986652 when you contact us. Thank you!
Care.com is a great platform for people who are looking for a job as a caregiver. I have a very positive experience with them and truly recommend it. It was my way to go to find a good family who was in a need of help with their little ones. Thank you Care.com!😊
By Marisa C.
Response from Care.com· Sep 1, 2026
We're so glad to hear that you have had a successful experience! Thank you for the five stars!
Overall a very good experience and I gave a 4 stars vs 5 due to website is not always easy to navigate and would like customer phone number available as the chat bot was frustrating I am very happy that I was able to hire a great applicant within a week and I had a decent amount of qualified applicants to select from…I would use the service again
By D. P.
Response from Care.com· Sep 1, 2026
We appreciate your feedback, and I have forwarded it to our management team for their review. We are also really happy that you have enjoyed our service overall! Thank you for the review!
Care.com has help me with getting clients. There are people that really need good help and the app is a good place to look.
By Celest D.
Response from Care.com· Sep 1, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
I would 100% recommend. Maybe I’m lucky but there are so many opportunities with families in need to help… I quickly found a family that I can netted with and that a good fit for me.
By devia B.
Response from Care.com· Sep 1, 2026
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
