Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
I was able to personally interview people who responded to my ad. Natalia has been a God-send. She is super organized, responsible, and honest. I spent the last two years searching for someone and thanks to your site. I found her. Thank you! I highly recommend your site to others.
By cus
Response from Care.com· Jul 9, 2025
Thanks so much for the great review! I’m happy to hear you are finding success with the site!
They canceled my membership/account before I was able to use it, but did take my money from my credit card. What kind of business is this? Throughout trying to register the platform I was clear and was in contact with the customer service being very open and clear that I was trying to set op care for my elderly family in the USA while i am abroad. If this is a problem, why didn't the customer service rep. Immediately say this was not possible , they let me make a payment and only after I tried to reach out for the very urgent nursing care my family needs and a ID check was being done , the subscription was cancelled via email message with no information on how I was going to be reimbursed! Then after the cancellation email came they still deducted the reserved ammount from my account. It all feels like a scam!!!
By La
Response from Care.com· Jul 14, 2025
We're sorry to hear about the issues you've experienced with your account, the payment, and the cancellation, especially given your family's urgent care needs. We understand this situation is frustrating. Please contact our Help Center with your reference number REV-025667. This will allow us to investigate the matter thoroughly and assist you further.
This company takes money no one that applied for job will respond or doesnt want job and no refunds for using less than 2 weeks seems like a scam
By JH
Response from Care.com· Jul 8, 2025
We're so sorry that you haven't had a good experience, and we would like to help! Please reach out to us directly at [email protected], and please include Reference Number REV-025658 when you message, so we can assist in resolving your concerns.
I have found most of my Mom's caregivers over the past 5 years on this website. I have been successful finding some really good people. The website is so user friendly. I love that it has bios, days/times available, skills and a profile pic. It is also helpful to see caregivers around the same zip code to save on traveling. I also have used the background check through this website. I am thankful for this resource and will continue to use it and have directed others to it as well.
By Shelley W.
Response from Care.com· Jul 8, 2025
We are absolutely thrilled to hear you've been having such a good experience! Thank you so much for taking the time to share!
I was able to find reliable and quality caretakers for my elderly father and the platform is easy to use.
By Lucy Z.
Response from Care.com· Jul 7, 2025
We love hearing this, thanks for sharing!
This website is horrible. You can't talk to anyone. They close my account with no explanation! They get family that are scam artists who don't want to pay you and scam you out of your job. The website doesn't work at times. They have a weak and very insecure website that scam artists can get your personal information. I wouldn't recommend this website to my worst enemy!
By Jenise H.
Response from Care.com· Jul 8, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025654 when you message. Thank you!
We found Care.com to be extremely helpful in our search for aids for our elderly parents. Each applicant would give a brief summary of past experiences and why they are seeking to work as an in home aid.
By Cynthia A.
Response from Care.com· Jul 7, 2025
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
The locations do not match the miles. I keep getting places like Orlando or West Palm Beach saying they're 4 miles away. Crazy. I even put down that I won't go farther than 25 miles. Those places are way more than 4 miles. Don't know how they figure the miles. So very wrong.
By Claire
Response from Care.com· Jul 8, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025653 when you message. Thank you!
