Trust…
It's very difficult to open your home and trust someone new. I felt safe having someone come to interview for the job.
By Jean R.
Response from Care.com· Sep 9, 2025
We are absolutely thrilled to see this! Thank you so much for sharing!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
It's very difficult to open your home and trust someone new. I felt safe having someone come to interview for the job.
By Jean R.
Response from Care.com· Sep 9, 2025
We are absolutely thrilled to see this! Thank you so much for sharing!
I would give 0 stars if possible. The verification process is a nightmare. If you encounter any issues, be prepared to waste your time trying to get in contact with an agent. They provide contradicting information, and the issue never gets resolved. I have tried to sign up two times, and have found the same recurring issues. The platform is supposed to make the process of finding a caregiver helpful, yet they overcomplicate it. I would avoid this platform at all costs.
By Paola C.
Response from Care.com· Sep 9, 2025
We're so sorry you didn't have a good experience! We will be reaching out to you via email to assist you. In the meantime, if you'd like to contact us, please reach us at [email protected], and please include Reference Number REV-025809 when you message.
Sitter did not show up
By Barbara H.
Response from Care.com· Sep 8, 2025
Thank you for your feedback. We will be reaching out to you via email. In the meantime, if you need further assistance, please reach out to us at [email protected] and please include Reference Number REV-025808 when you message. Thank you!
Ludi is amazing. She is experienced and gentle and supportive of daily routine. She is highly recommended.
By Keyona D.
Response from Care.com· Sep 8, 2025
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Baby sitter showed up on time and I was focused on the package. Very helpful
By David P.
Response from Care.com· Sep 8, 2025
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
The person I chose completely understood my total needs. There’s a tentative start date. I can’t fairly give a work performance rating.
By Louis C.
Response from Care.com· Sep 8, 2025
Thanks for sharing the love! Thank you, Care.com Member Care Team
The sitter agreed to a meet and greet and did a great job of taking care of my cat and dog for a weekend.
By KM
Response from Care.com· Sep 8, 2025
So happy to hear you are finding success with the site! We really appreciate you sharing your experience! Thank you, Care.com Member Care Team
The babysitter is easy to communicate with, plays and sings with the child, and folds the child’s clothes neatly. She also speaks English and Spanish, so the child can learn multiple languages.
By Sop
Response from Care.com· Sep 8, 2025
So happy to hear you are finding success with the site! We really appreciate you sharing your experience! Thank you, Care.com Member Care Team