Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
The people who I contacted if they couldn't assist were professional and full of empathy. The caregiver I did hire for the care of my mom was a PURE GEM!! Ms. Faith became family..
By Yolanda C.
Response from Care.com· Oct 30, 2025
This is absolutely wonderful to see! We are thrilled you have found such success using the site!
One star only because a star was required. Mobile and web interface - awful. Slow, not easy to navigate. Push notifications rarely work. Quality of candidates - awful. There needs to be a better way of weeding out the folks that don't read the job posting. Customer service - sub-par. I'm still waiting on a response (over a week) for a background check I ordered (and paid for) a month ago. Was directed to contact the background check company myself, and all of the emails posted bounce back, no answers the phone - not even a bot. I just requested a refund, which I am sure I'll never receive.
By Stephanie C.
Response from Care.com· Nov 4, 2025
We're sorry to hear of your experience and we would like to assist. Please contact us at [email protected] or you can call us at 888-498-1821 to discuss this at your convenience so we can address this. Please include Reference Number REV-026112 when you contact us. Thank you!
I felt like it was easy to find people who could help me with my elderly mother. You could describe what you needed and people would respond if they wanted to help. Also, I was able to look at people's profiles and find someone that worked out really well for us.
By Annette A.
Response from Care.com· Oct 30, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Used Care.com 2x for my dogs.Both times had a positive experience with the 2 women who stayed at my home while away. Would use Care.com again, but find it to be very expensive for local help in my area
By Helen O.
Response from Care.com· Oct 30, 2025
Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
No one has responded. Help!
By Eileen L.
Response from Care.com· Oct 30, 2025
We're sorry to hear this, and we will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected] or at 888-498-1821 if you prefer. Please include Reference Number REV-026109 when you contact us. Thank you!
The only negative would be the fee to talk to someone, but the quality caregivers I have hired from this site has been very good, and reliable, honestly I was surprised.
By Elizabeth L.
Response from Care.com· Oct 30, 2025
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team. Thank you, Care.com Member Care Team
Immediately met many capable caregivers to interview
By Gordon C.
Response from Care.com· Oct 30, 2025
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
We had a large pool of qualified candidates to choose from and found an outstanding care giver.
By SUSAN M.
Response from Care.com· Oct 30, 2025
Thanks so much for the great review! I'm happy to hear you are finding success with the site! Thank you, Care.com Member Care Team
