Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Great website! Posted my pet sitting needs. Got a response in 3 days. Great person with great qualifications. Easy to make contact. Very happy with everything!
By Chuck P.
Response from Care.com· Nov 5, 2025
We are so happy that you have had such a good experience! Thank you for letting us know!
Personnel, extremely professional and caring
By Gwendolyn W.
Response from Care.com· Nov 5, 2025
This is wonderful to see! Thank you for sharing the love!
The housekeeper did a great job.
By Carrie B.
Response from Care.com· Nov 5, 2025
We are absolutely thrilled to hear this! Thank you for letting us know you found a great housekeeper!
The billing cycle dates are vague. I cancelled on the last day of my billing window only to discover I had been billed for the next month already - with the date included in BOTH billing cycles. When I reached out to customer service they did not provide any helpful information, and when advised about the issue with the dates and that I would be disputing the charge, stopped responding (and I assume closed the ticket). I will not use this service again and had a better experience with other services.
By Tina
Response from Care.com· Nov 10, 2025
Thank you for sharing your detailed feedback, Tina. We sincerely apologize for the confusing billing cycle dates and, more importantly, for the unacceptable lack of support and communication from our Customer Service team regarding your cancellation and the disputed charge. To ensure this issue is immediately addressed and resolved, please contact us again and include the reference number REV -026137. When you reach out, please also state that you would like your case to be escalated immediately to management for a thorough review. Thank you.
Sophie was the best! 10/10 Recommend
By Nicole R.
Response from Care.com· Nov 4, 2025
Thanks so much for sharing this! We love hearing about great caregivers!
I lost $70 and care giver never contacted me to help clean my apartment.
By Steven J.
Response from Care.com· Nov 4, 2025
Thank you for your feedback. We will be reaching out via email to assist. If you'd like to contact us in the meantime, please reach us at [email protected], or you can call us at 888-498-1821 if you prefer. Please include Reference Number REV-026135 when you contact us. Thank you!
Evelyn was fantastic. She was communicative and I knew my pups were in great hands! Would recommend.
By Sydney K.
Response from Care.com· Nov 4, 2025
Thank you for letting us know that you found a great caregiver! We love to see it!
Destiny was a great communicator and showed up on time for our last minute booking and the kids loved her. We will hire her again gladly!
By Silva S.
Response from Care.com· Nov 4, 2025
We're so thrilled that you found a great caregiver! Thank you for taking the time to let us know!
