Great product
Great product
By customer
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
486 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
486 approved reviews, newest moderated first
Great product
By customer
We've just started using CallRail and have been really happy with it!
By customer
Call rail does good work. I have just scratched the surface on its capabilities. I look forward to using some of its more advanced features soon!
By Jeremy
I would love to have a column that tracks the staff who take the call and compare it to conversions or other metrics. That's the only reason I didn't give it five stars. Otherwise, the product is easy to use and a great way to track marketing efforts and learn about common questions our clients are having.
By Chicago Blue D.
I love Callrail. It's very user friend and can do so many things!
By customer
The platform is relatively intuitive and the reporting is easy for me and my clients. Customer service and assistance is quick and responsive.
By Nicholas
Never a problem. No issues with tech support if needed. A 1st class operation!
By Air Repair L.
A+ call tracking software, equally good support. No complaints!
By customer