The two main reasons I booked with this company turned out to not be what they advertised. I wanted and paid a premium for a mountain view and there was around 5 feet of overgrowth blocking any view from the balcony. The secondary reason was for the free tickets to local attractions that were included. Turned out many of the popular activities we wanted to attend were not included, even though I called prior to the start of our trip and a representative confirmed 6 of them. In actuality, only 1 activity we wanted to attend was included. I paid approximately $500 more for this cabin than other similar cabins for these reasons and was disappointed since neither turned out to be true.
By Rae H.
DO NOT RENT FROM THIS COMPANY
We stayed at the Smokey Mountain lodge. We were so excited for our trip and the cabin pics looked amazing. When we arrived we found ,the upstairs toilet in master bedroom was non functional. I called Cabins USA for repair service. I Received a conformation that they would (be right there) no one ever can so we fixed ourself, which is TOTALLY UNEXCEPTABLE given the premium cost of this cabin. Also there was no kitchen supply's to speak of and we had to buy our own garbage bags as they did not supply. The comforters were not clean, the microwave only worked if you held your mouth right. Now lets move outside. Half the furniture didn't have cushions and the ones that did were filthy. I could go on but will end here.
I just received a call from Cabins USA enquiring about our issues, and they were very supportive in resoling our concerns . I spoke to Gus and he was very helpful. And received a reimbursement
By Tim F.
Disappointing Experience with Pest Infestation, Uncleanliness, and Poor Management Response
We stayed at Bluff Mountain Lodge in May 2023 in the Smoky Mountains and had mixed feelings about the overall experience. While the views from the cabin were undeniably stunning and the hot tub and grills were a definite plus, there were some significant issues that spoiled our wedding weekend stay. We don’t recommend staying on their property, and our interactions with them were less than professional.
First and foremost, one of the houses lacked hot water entirely, and the washer unit did not function. This was a major inconvenience, as access to hot water is a basic necessity that should be expected from any accommodation. These guests had to walk outside to another cabin on the property and coordinate with other guests to shower, use the hot water, and wash their clothes. This was incredibly frustrating, especially considering the expectations one might have for a nearly $15,000 four-night stay.
To add to the disappointment, the presence of mice (dead and alive!) and droppings throughout most of the houses was highly disappointing. It was annoying to be chasing these unwelcome guests around during our stay, especially the night before our wedding, and it significantly impacted our comfort and peace of mind.
Moreover, the cabins lacked proper cleanliness and upkeep. Beyond the presence of rodents, we noticed various cleanliness issues, including rings around multiple toilet bowls and layers of pollen on most of the outdoor furniture. It was evident that the cabins were not thoroughly cleaned before our arrival, which was unfathomable to us considering the price we paid.
Adding to our frustrations was the lack of response from the management when we contacted them about the problems we encountered. We made multiple calls during our stay regarding the pest infestation, the uncleanliness, and the lack of hot water in one of the houses, but management did not sound concerned, nor was very responsive to take action to improve our stay. This lack of attentiveness and disregard for guest satisfaction was deeply disappointing and demonstrated a lack of professionalism on their part.
Although the scenic views from the cabin were breathtaking, the issues with cleanliness and the absence of hot water outweighed the positive aspects of our stay. After speaking with management later on, they offered to refund the $500 cleaning fee. Only after negotiating with them at length, did we receive a 15% refund as a gesture of goodwill for the lack of hot water. While this was a step in the right direction, it was not enough to fully compensate for the multitude of issues we faced. This will be our last stay at Cabins USA.
