Great service!
Great service!
By BS
Response from BuildClub.com· May 25, 2023
Awesome! Glad we could help!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
44 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BuildClub is an on-demand supplier of building materials and home improvement supplies bent on disrupting the construction industry with sophisticated algorithms engineered to calculate the optimal sourcing techniques and logistics. BuildClub is opening in 15 additional cities in 2023.
BuildClub.com (buildclub.com) has 44 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
44 approved reviews, newest moderated first
Great service!
By BS
Response from BuildClub.com· May 25, 2023
Awesome! Glad we could help!
Customer service was outstanding When they delivery was little late than supposed to, customer service called me and make sure that I received the package’s in professional manner.
By Sangjin O.
Response from BuildClub.com· May 13, 2023
Hi Sangin. Thanks for the review. I hope we can serve you again soon.
I've purchased a few items from the BuildClub over the past few years and they have been consistently awesome. - delivery is on time or even faster. - excellent customer service. - items are great (we've ordered baseboards and a water heater so far). I'll definitely order from them again when we have projects in the future.
By Christina K.
Response from BuildClub.com· May 11, 2023
Hi Christina. Thank you for the kind review. We look forward to helping you again soon!
I am a DIYer and use Build Club frequently. Customer service is excellent. The lumber is good quality. And the delivery is outstanding. Drivers are super helpful and always on time. One driver even made a return trip to exchange lumber that was warped or split, and later returned with another item I needed. The website is a little difficult to navigate, but Build Club compensates with great customer service. I use them for any items I can't squeeze into my SUV or need quickly and can't make time to pick up myself.
By Kevin O.
Response from BuildClub.com· Apr 18, 2023
Hi Kevin. Thank you for the kind review. We look forward to serving you again in the future!
Everything but the ordering was great. Since it was my first time ordering I was supposed to get a discount, while checking out there was no option to click on to get the discount. Could have saved a little over 40.00. Otherwise customer service was awesome, delivery was great.
By Tracey S.
Response from BuildClub.com· Apr 6, 2023
Hi Tracey. Thank you for the kind review. You're right, the code location is slightly hidden. It's listed as "corporate code" near the checkout. Our customer service should have already reached out to give you the appropriate credit refund. Thanks again for your business
Super fast with delivery. I purchased 13 privacy lattice 4x8, but unfortunately, they only delivered 11. I called to let BuildClub of 2 panels missing, and they immediately took care of it. I had the two panels delivered the next day at no charge.
By John
Response from BuildClub.com· Apr 6, 2023
Hi John. I'm glad we were able to fix our mistake quickly. Good luck with your project!
Shellac is hard to come by these days. You had it and delivered it on schedule.
By Michael M.
Response from BuildClub.com· Apr 6, 2023
Hi Michael. Thanks for the note. We source material nationwide, and can typically get our hands on things others cannot. Glad we were able to help you out.
Excellent customer service
By Patricia G.
Response from BuildClub.com· Apr 6, 2023
Thanks for the note Patricia! Hope we can help you again.