Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
778 reviews
BunkerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bunker is the leading instant business insurance and compliance platform for independent workers and enterprises. Providing business insurance products and services for contractors, freelancers, small to medium businesses, and enterprises.Read Bunker insurance reviews, verified by TrustPilot. BuildBunker.com is rated excellent with 9.4 out of 10 based on TrustPilot reviews of the leading online business insurance company. Offering instant business insurance and compliance solutions, Bunker is dedicated to protecting and empowering small business owners and large enterprises.
Bunker (buildbunker.com) has 778 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
778 approved reviews, newest moderated first
WE LOOOOOOVE LAUREN SHOTSSSS shes a QUEEN and a BADDDDIEEEEEEEE we actually love her so much pls shes so cute and amazing and a baddieee so sexy love her so much. only reason we stayed and brought more drinks cos of her
By Alice ..
I contacted bunker via their online customer page - had no response very slow , they lost my sale which was significant. Frustrating -as i now need to find an alternative supplier after planning my project with bunker products . Not recommended.
By Peter G.
Horrible customer service. They have no customer support. They take forever to reply online. I dont recommend them at all.
By Gene
I never initiated any service with Bunker Protect Inc., but I received a bill this month. I tried calling their customer service, but they stopped supporting phone, and emailed them but got no response yet.
By Anh
No Customer service to call into anymore! Apparently, this change occurred without any notification to customers? They are listed as agent, with a phone number, but when I called to update a policy, was given a message they no longer have live support. ALL VIA EMAIL. So, sent an email, to which I have yet received a response, which is costing me delays in accepting contracts since I do not meet insurance requirements required!!!
By Craig A.
Terrible experience across the board. They've eliminated any way to actually speak with a human by going 100% online. Then it takes multiple requests through their online support to get a response and most of the time, you never get what you need. They asked me to return signed docs that they hadn't yet provided to me for review. They let my business auto insurance lapse for 3+ months with NO notification or options. There is no urgency whatsoever for their customers. After their support team had been notified 19 TIMES via their support@buildbunker contact alias regarding a situation extremely detrimental to my business with ZERO response, I contacted the head of their entire business unit thinking that would get someone's attention. Again, NO RESPONSE, NO URGENCY, NO ASSISTANCE. I'd highly recommend looking elsewhere for your business insurance needs. Bunker is totally asleep at the wheel.
By Velofix Bay A.
I don’t see them on the BBB site. They have removed their phone support and do not answer emails. I am not sure if their business closed and they are scamming us or what but I am not impressed and looking for another company. We needed to increase coverage and add some coverage and asked for a new estimate and have ghosted us for over a week. Why wouldn’t they show up on Better Business Bureau?
By James B.
My account suddenly disappeared! I have been using Build Bunker for a few years and have had good experiences so far with really responsive support. However, when I tried to login today, my credentials didn't work and it seems like my account disappeared. I tried to call, but the phone line doesn't provide support, and have sent multiple emails but have gotten no response back! What is going on???
By Dennis
