Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
We worked with Doug, and had and absolutely wonderful experience. We were nervous, as this is our 1st RV, but Doug helped us find the perfect trailer. We will recommend Broadmoor RV to all of our friends and family!!
By Brenda E.
Response from Broadmoor RV SuperStore Inc.· Jul 9, 2020
Your first trailer is so special! Please do not hesitate to call Doug if you are out and have a question!
Great experience.
By Darrell & Jill T.
Response from Broadmoor RV SuperStore Inc.· Jul 9, 2020
Thank you for the review. We welcome referrals!
Great customer service from the beginning to the end and we got a travel trailer that we love and enjoy .
By Robert & R.
Response from Broadmoor RV SuperStore Inc.· Jul 9, 2020
Enjoyment of RVing is what we strive for. There are so many wonderful places to go within our state or just a short drive away!! Happy Camping!!
Your service dept is the worst
By Paul & Judy N.
Aaron is excellent and is knowledgeable and professional. And friendly. A real asset.
By Judy Choate E.
Response from Broadmoor RV SuperStore Inc.· Jul 9, 2020
Kind words go far, Thanks.
Overall experience was ok. The price was much better than Tacoma RV and the lower sales tax rates made it even better. Our salesperson dropped the ball a bit. She was supposed to ensure they had a pull-rite capture plate in stock that fit the new RV. When we arrived I asked her about it and she looked surprised. She came back a bit later and said she had the plate but what she had was the universal plate that requires drilling the RV. Luckily the Parts manager and one of her mechanics found the right plate and it had the wrong bolts but they found the right bolts at Tacoma Screw (next-door) and we were able to leave that day to come home. After we got the RV on our 3rd day the refrigerator went out and they are currently working to replace it. Pretty disappointing we cant use the RV but its a Dometic issue, not Boradmoor,
By Terry D.
Response from Broadmoor RV SuperStore Inc.· Jul 9, 2020
Thank you for being so understanding and not blaming us for the Dometic issue. I would suggest using the RV with an ice chest but I know that is not what you signed up for and it's just not the same as having everything working. I trust that once this is resolved you will have many opportunities to make those camping memories.
This was the second RV we purchased from Broadmoor RV. Special thanks to Antonio and Alfie for going above and beyond when we had an issue with our first RV purchase. Sales and finance staff are great as well.
By Joe & Angela R.
Response from Broadmoor RV SuperStore Inc.· Jun 29, 2020
You truly are a member of the Broadmoor Family with a second RV purchase! We all agree you got the A Team with Antonio and Alfie and they are still available to you if you have any questions or concerns.
We had such a great experience at Broadmoor RV! We will be going back and recommending them to anyone who wants to hear about it!
By Ryan & Kelsey S.
Response from Broadmoor RV SuperStore Inc.· Jun 29, 2020
Happy customers make us happy. Of course we would be thrilled to provide the same positive experience to anyone you send our way!
