Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
Great sales staff very informative on products and very easy to work with Listen to what we were looking for and what our plans for camping
By Tug
Response from Broadmoor RV SuperStore Inc.· Oct 12, 2017
Appreciate your response Tug thank you!
Worst Customer service I have ever experienced. Sold me a lemon and I am now in a Lemon Law suit against the manufacturer, whish I could have included Broadmoor on this suit! Took them over 3 months to get the paperwork to Arizona DMV so I could register it. Manager and sales person only care about your money. Contracts manager only interested in upselling you protection plans.
By Yarbrough
Response from Broadmoor RV SuperStore Inc.· Oct 13, 2017
Will pass this on to the appropriate manager.
The sales part of the experience was awesome, including the negotiation. When it came down to brass tax, the financing and service and PDI, it went downhill extremely fast. They may contact me via email, however I am not sure how to get you my address privately. Here it is November 15, and they still have not contacted me, after asking if it was ok, and me saying yes. Typical.
By Karl
Response from Broadmoor RV SuperStore Inc.· Oct 9, 2017
Thank you Karl for your input. We would like to contact you to discuss any issues that may have occurred during your buying experience. Would this be acceptable to you?
Easy process from first sale contact. They presented the product and price as promised. All work was completed on the phone before making the three hour trip to to the dealer ship for final signing. Outstanding job on the product walk around and very pleasant experience with the business office to complete the trans action. I only wish I lived closer to Broadmoor RV to use their services for the future. I will recommend this company to anyone wanting a 5 star sales experience !!!!
By Dan Teslov Coeur d' Alene, I.
Response from Broadmoor RV SuperStore Inc.· Oct 9, 2017
Thank you very much Dan for your response!
Sales department went above and beyond to get my deal done could not be happier with there efforts. Unfortunately had a few issues with my new rv, that being said the service department was extremely helpful not only over the phone but came to me and made repairs, I feel they went above and beyond for me!
By Woody
Response from Broadmoor RV SuperStore Inc.· Oct 9, 2017
Thank you Woody, we appreciate your business and response!
Between sales team and finance team there needs to be a better communication. But even with this minor issue would not purchase a rv from anywhere else.
By Victor
Response from Broadmoor RV SuperStore Inc.· Oct 9, 2017
Thank you for your response. Would it be okay to contact you to get the specific issue of the communication between sales and finance team? So that we could address the issue.
Very easy purchase, everyone was very friendly.
By Richard
Response from Broadmoor RV SuperStore Inc.· Oct 9, 2017
Thank you Richard for your response!
Very impressed with Broadmoor sales reps. They were extremely helpful on our purchase of a Primera Bullet.
By Terry
Response from Broadmoor RV SuperStore Inc.· Oct 9, 2017
We are glad to have met your needs Terry. Thank you for your response!
