Very organized
Very organized, and easy to use.
By Patricia W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
Very organized, and easy to use.
By Patricia W.
I love the convenience and I really like my therapist but I have some issues using the app and that keeps me from giving the best review
By Nicolle D.
My psychiatrist and therapist are great, getting my medical records and medical certifications has been an issue for my fmla, i am still trying to get the right paperwork
By Jen D.
Easy to use web site my counselor Grear is wonderful, fun, insightful and helpful
By Donna H.
Great staff an resources so far
By Kara C.
Stop charge outrages fees for missed appointments the doctor can miss an appointment and its fine but you are not allowed to miss one without being charged a out Landis fee
By Caroline S.
Response from Brightside Health· Oct 14, 2025
We understand concerns about missed appointment fees. Our cancellation policy is designed to respect our providers’ time and ensure appointment availability for other members seeking care. The policy and fee details are shared in appointment reminders and confirmation emails. If you believe a fee was applied in error, please reach out to support.brightside.com and our team will review it promptly.
They have been so good to me. I have been helped so much. I’m so grateful for the Brightside Health team. Thank you
By Cynthia S.
I like the reminders, I like the ease of use and I really like my counselor
By A. T.