Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Brightside HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
I absolutely love Brightside health. The app is wonderful and very easy to navigate. There is a great selection of doctors. The doctors provide excellent medical care and are very attentive to your needs.
By Michelle
No one addressed appointments being canceled without notice or assigning me to a new therapist without notice.
By Myra
Response from Brightside Health· Oct 24, 2025
We’re very sorry to hear about your experience. Sometimes, providers or therapists leave the platform unexpectedly, and our team works to ensure members continue to have access to care without disruption. We understand how frustrating it can be when changes happen without notice, and we apologize for any inconvenience this caused. Please reach out to us at [email protected] so we can review your account and help get things back on track.
Couldn’t be happier with my providers thus far and I’m so grateful for their kindness, guidance, and support
By Jamie D.
My provider is amazing and I feel very grateful to have found her! She and Brightside have made all the difference for me.
By Janet H.
You need to refund my “no show” fee. I was trying to connect and ended up being late
By Cam S.
Response from Brightside Health· Oct 20, 2025
We’re sorry for the frustration. Contact [email protected] to review this matter.
ETA: great, encouraged to reach out to the same support email that has been telling me for years it would resolve the issue. Great example of my point right there. _________ I canceled my service via three separate communications. I told them my insurance was ending so I needed to pay any outstanding bills. They sent me the bill after I was terminated off of my employer’s plan (over 3 months after the service date and multiple communications). I conveyed this all to a customer service rep who said she’d take care of it. One year later, i get a notice for this bill from a debt collector. Disorganized. Chaotic. Unprofessional. I hope you get all the negative energy you deserve. What a disgusting company.
By Lisa F.
Response from Brightside Health· Oct 21, 2025
We’re sorry to hear about this experience. While we’re unable to discuss account or billing details publicly, we’d like to take a closer look and help resolve any outstanding concerns. Please reach out to our support team directly through the Brightside portal or at [email protected] so we can assist you further.
A family member referred me to this site. This is my first experience with virtual sessions. I found it to be easy and so convenient. My Therapist is wonderful and has done an excellent job helping me cope during difficult times. I also enjoy the videos, self help learning content and homework exercises. The exercises are rated and shown on my progress report. I can see and feel my mental health improving.
By Jennie
Absolutely love Brightside, and the ladies I have been working with!
By Jamie M.
