The team is making a good attempt to…
The team is making a good attempt to help but I feel my anxiety is not what they are treating for. But not being able to deal with anxiety is what I need to move forward
By Gina P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
The team is making a good attempt to help but I feel my anxiety is not what they are treating for. But not being able to deal with anxiety is what I need to move forward
By Gina P.
My psychiatrist was able to diagnose me in a comprehensive and empathetic matter. It’s nice dealing with someone who’s genuinely concerned about your well being.
By Al C.
My providers are great!
By Kathy B.
Love my psychiatrist, she doesn’t try to force meds and is willing to work with me for what I want for myself.
By Brianna T.
Company keeps repeatedly (over 15 times) trying to charge my card for $95.00, for a " missed visit" . The Doctor even said it was him who put the information in wrong to Brightside. This company's customer service is a HUGE joke.
By Seth F.
Response from Brightside Health· Nov 18, 2025
We are sorry to hear about the confusion and frustration this has caused. Please contact us at [email protected] and we would be happy to resolve this on our end.
So far this company has shown allot of honesty and has great thearpist and psychiatrist they check up and see how you are doing on the app it is nice to see a place that cares and when a mistake was made on my account they quickly fixed it
By Victoria Z.
I am so happy I found Brightside! My therapist gets me. She understands what I've been through and is helping me better my life through better thoughts. Thank you Brightside for making this possible for me.
By Dawn W.
The most expensive and unprofessional therapist
By Review
Response from Brightside Health· Nov 14, 2025
We appreciate your feedback and are so sorry to hear about your experience with a therapist on our platform. We would like to look into this further if you can contact us at [email protected].