I requested medical records numerous…
I requested medical records numerous times. I had to call 3 times. I was given wrong information. I am still waiting for a physical address to send certified mail.
By Jennifer P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
I requested medical records numerous times. I had to call 3 times. I was given wrong information. I am still waiting for a physical address to send certified mail.
By Jennifer P.
Great counselor caring, helps me with my aniexty problems, and past traumas. I would refer your company.
By Peggy R.
this has been good for my therapist has great
By Melody C.
Pros: Accessibility, availability of providers, and many provider options which may be helpful for those who have strong preferences. Cons: Cancellation fee is disgustingly high, it deters me entirely from scheduling my next session unless I know for certain that I can present for it
By Maiya A.
The service is very convenient and I am happy with the meds I've received but I feel you should only be charged by session not on a month to month basis, especially when its 3 months in between sessions and little quizzes you take to check in.
By Kayla K.
My experience was great because of who I saw. I felt listened to and well taken care of.
By Patrice C.
Easy to use and extremely helpful. Great appointment times offered and very knowledgeable doctors. Best experience I have ever had on this type of platform.
By Robert H.
Adeola is a caring & compassionate practitioner. She understood my problems and prescribed the correct medications for me. She thoroughly explained how they worked, the risks of side effects, what to tell friends and family members to look for as well as help me set realistic goals for my care and progress. She has truly made a difference in my life.
By Chad M.