I was really apprehensive about…
I was really apprehensive about starting my therapy, but once I got with my therapist, cried a little/a lot, we were off and running. I started off with 1/day a week, now doing one day a month!
By connie W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,577 reviews
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
I was really apprehensive about starting my therapy, but once I got with my therapist, cried a little/a lot, we were off and running. I started off with 1/day a week, now doing one day a month!
By connie W.
The therapists are fine. Much too difficult to find appointment times.
By JustAnswer C.
Good staff appreciate have help alot
By Angela H.
Àll that I worked with was wonderful I'm so grateful! But my primary has taken over on meds they help a great deal. Thank you again I think my anxiety n depression was Brought on by lack of needed medications Thank you!
By Carol G.
The service has been okay so far. Customer service takes a long time to respond to emails. The psychiatrist has 72 business hours to respond to your online messages. I was able to get an initial appointment within a couple of days, whereas other companies I was scheduled about 3 weeks out. The user dashboard is not very informative at all - you cannot see your care plans/medical records or billing/insurance claims. The psychiatrist I met with was okay. They seemed very technical and changed my regime after hearing my complaints of my previous medication. I only saw them once before I got a notification that they were leaving. I received nonstop reminders to switch providers and to immediately meet with them. I am weary of scheduling anything sooner than needed because the billing is not very transparent and I have a high deductible. I only know how much I should owe because I checked my EOB from my insurance portal, but haven't seen any notification from Brightside.
By Dee
Just grateful to get quality care immediately, thank you.
By Grateful
I love the psychiatrist and therapist I see through this app. Quality care! I highly recommend!
By Alicia
Fits into my schedule because I do it from home
By Candace