Good experience
Appointments have been easy to get and I feel heard and like I'm feeling better.
By Codi Van V.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
Appointments have been easy to get and I feel heard and like I'm feeling better.
By Codi Van V.
Just weird and unfulfilling people. Psychiatrist and therapist. I picked the best ones.
By kim H.
They charge you like $150 just for missing an appointment. How is that encouraging people to get help ? Greedy, selfish company that doesn't actually care about the mentally ill. They will pester you everyday to fill out useless "checkins" and constantly email you. It's annoying especially when you literally are already doing the work. Increased my anxiety even trying to use this place. Website and app were also very confusing for me with limited instructions. Don't waste your time guys.
By Sys P.
Response from Brightside Health· Apr 23, 2025
Thanks for sharing this feedback—we’re sorry to hear Brightside wasn’t a good fit. We aim to support members with helpful tools and clear communication, and we regret that your experience felt otherwise. While our no-show policy is intended to respect provider time, we understand it can feel frustrating, especially when you're already working hard on your mental health. If you’d like to connect further, our team is available at [email protected].
Appreciate the ease of integrated, remote care. The providers are attentive and helpful.
By Dave
My Therapist is outstanding and very helpful
By Michael K.
This place was horrible. They claim they offer a "free" 15 minute consultation. I filled out some paperwork and signed up for the 15 minute phone call. The provider I talked to signed on 4 minutes late and was rude and very unhelpful. The whole time she basically told me should couldn't help me and only suggested taking medication (mood stabilizers) that I had told her before that I didn't want. When I said I didn't want that due to the side effects she again said she couldn't help me and said "well, I'm going to sign off now". I then receive an invoice a few weeks later for $194. I asked what this was about as I only did the free consultation. They told me that referred to the evaluation paperwork I filled out and not the 15 minute phone call. So you're offering me free paperwork??? What? They do not make that clear at all, the psychiatrist signed on 4 minutes late, so they basically deceivingly charged me $194 for 11 minutes of an unhelpful talk. Don't waist your time with these people. For saying they help with anxiety and depression they sure increased mine a lot.
By Chelsea B.
Response from Brightside Health· Apr 23, 2025
We appreciate you bringing this to our attention. We're sorry to hear about your experience and encourage you to connect with our team at [email protected] so we can help resolve this.
Mrs Gail has been amazing. I just needed someone to vent to every week who will listen and she's been amazing and doesn't judge.
By Sarah E.
The therapist was helpful and getting started was an easy experience for me and I appreciate her help.
By gerrie M.