Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,577 reviews
Brightside HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,577 approved reviews, newest moderated first
Was given the run-around with the doctor and no clear communication
By Leonor
Response from Brightside Health· Apr 23, 2025
Thank you for your feedback—we're sorry to hear about your experience. Clear, compassionate communication is a top priority for us, and we regret that this wasn’t reflected in your care. We’d like to learn more and help make things right. Please reach out to us at [email protected] so we can address this directly.
I am grateful to Jennifer for listening to my struggles with depression and anxiety. I appreciate her patience and kindness. Thank you so much.
By Kelsey M.
Robin has been fantastic and has really helped me on a personal level where I recognize that she truly cares about my mental well being. As a result, I have responded well to the lessons and sessions and have a definite sense of self improvement.
By Bob W.
My Dr rushed me her name is Heather Bryan. It was my first appointment. I have a 30 min time block and she rushed me when I was less than 2 minutes in. They can't do anything for you and treat you like a drug addict because I need to start adhd meds. Talking about you have to go get testing done... this is why I'm calling you lady. Number one thing... take care of ur patient. Hopefully my medicaid doesn't pay for this and I will make sure they won't. Go to a real dr and not one that does what ever they want to do.... Dr doesn't give you a special title to bot help your patient. So another day... I'm 35 and having to find another Dr because I got really bad adhd that hasn't been helped all my life.. good to go..
By Bobbie N.
Response from Brightside Health· Apr 24, 2025
Thanks for sharing this feedback—we’re sorry to hear about your experience. We want every member to feel supported and respected during their care. We’d appreciate the opportunity to learn more and address your concerns—please reach out to us at [email protected].
Waste of time and money. The app advertises a lot of things that it doesn't offer. The woman hated having to talk to me and made it very clear, we talked for 5 mins and she immediately refers me out to a real doctor! All of these virtual health companies are in the business of robbing people. Save your time and money!
By Monica
Response from Brightside Health· Apr 24, 2025
Thanks for sharing this feedback—we’re sorry your experience didn’t meet expectations. All of our providers are licensed, and referrals are sometimes made based on care needs, coverage, or telehealth limitations. If you’d like to connect further, we’d appreciate the opportunity to learn more at [email protected].
Great staff and flexibility to schedule appointments
By Greci G.
I enjoy talking to Jeana. She made me feel comfortable right from the start. The 45 minutes goes by so fast and I still have so much more to say!
By Tara M.
It's nice to have non biased people to talk with and to work things out with
By Chris D.
