I bought an item that they had first…
I bought an item that they had first let me know that if they had it available after a week of waiting they would cancel my order because they don't have my order in the store.
By Enyoly
Saturday, November 7, 2026 · Customer reviews of US businesses
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313 reviews
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BrandsMart USA, The South's #1 discount retailer of consumer appliances and electronics
BrandsMart USA (brandsmartusa.com) has 313 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
313 approved reviews, newest moderated first
I bought an item that they had first let me know that if they had it available after a week of waiting they would cancel my order because they don't have my order in the store.
By Enyoly
Mrs Horowitz was extremely kind and very professional. She understood exactly my problem and vey quickly helped me. There should be more persons in this world with her attitude to help. God Bless her.
By Lazaro S.
Compre un producto por equivocación y puedo devolverlo sin ningún problema y la atención al cliente fue de gran ayuda
By Luis
Michelle saved my life day . She best Ever!!! Needs a raise
By James R.
Lisa Horowitz Was excellent and very helpful and went the extra mile to help me!
By DeShaun H.
Keeyon Barr was an exceptional associate. He was patient and kind and very informative. I bought a kitchen set and arranged for installation and haul away with his help.
By Ariel M.
really fast service - and staff responded to my request in minutes
By benito
I purchased a washer and dryer and the service for order was amazing. The delivery of these items have been a nightmare and now I have to wait longer than expected due to the delivery team damaging an item. The service via chat has always been helpful. If you're buying anything from Brandsmart, do not use their delivery team. I have been rescheduled three times
By Luisa V.