BrandsMart USAReviews of brandsmartusa.com

Joseph D. | Web Sales Agent was great very knowledgeable patient and great to work with

Do not buy from Brandsmart!!!! Bought a LG washer and dryer. The washing machine after 6 months starting putting black grease on the clothes. They came out Feb still not fixed came out March still not fixed came out April still not fixed came out in May still not fixed. Everytime claimed needed new parts. Can not admit they sold me a lemon. I have purchased many thing from them in the last 30 years needless to say never again. I will be contacting the Florida Attorney General Office. Read other peoples reviews and you would be stupid to buy from Brandsmart

very helpful. Also went beyond their way to help me.

Lisa Horowitz was amazing. She was very patient sympathetic and knowledgeable. She did not get off the phone until I was satisfied. I started the call a bit angry at the outcome of my purchase and when I got done with Lisa I was well pleased. We need more Lisas.

Worst customer service I've ever experienced. They shipped me a broken fridge, and it was so bad I made them return it. They scheduled a second delivery and stood me up. I had to stay at the office for hours after we closed, awaiting the delivery. They kept sending me messages saying it was on the way but never showed up. You cannot get anyone on the phone, and their AI auto-response doesn't help with anything. I've been trying to get this fridge for weeks, and I can't even talk to someone to ask for a refund. I will never buy from them again.

the web agent did a very nice job. phone response/get a line through is awful. there must not have anyone handling calls - tried 20 times thru-out the day - 'all agents busy'.

The ONLY thing that made my frustrating experience great was the EXCELLENT service provided by Lisa Horowitz. I have repeatedly tried contacting the BrandsMart store where I purchased my tv and to no avail. No one answers the phone!

My experience with transport rep was horrible. However, I got the chance to speak to Michelle and I’m so happy you have her as part of your team. She went out her way to make sure I got my delivery on an earlier date, and a day that works with my schedule. She was kind and very understanding. Thank you Michelle