BobcaresReviews of bobcares.com

i subscribed to server management package with bobcare's. They responded to ticket within 15-30 minutes. Engineers are very knowledagble and it seems they already have SOP on every case. There is written NDA in the beginning of services so that gives better assurance on confidentiality. feedback: it will be better that they include server monitoring notification by email as part of initial hardening. Recommended support!

Note: I have updated my review to 4 stars, as a full refund was offered after the review was published. Although my technical issue was not resolved, I did not incur a financial loss. I engaged the service to diagnose and fix a slow and intermittently unresponsive web server, including connection and SSL timeouts and page load times of 10–15 seconds. I prepaid approximately USD 109 for expedited support. Initial contact occurred after about 30 minutes. Another 30 minutes later, I was informed that the technician had logged in and would begin investigating. After that, there was no response for nearly two hours. Eventually, I was asked for permission to change certain settings, and file access permissions were modified, although file access had not been an issue before. After roughly four hours without measurable progress, I discontinued the session. Subsequently, I contacted a technically experienced acquaintance. He accessed the server within seconds and identified the cause within about 15 minutes (adjusting MaxWorkerRequests from 80 to 250), after which the server operated normally again. At that time, the support team was still connected to the server, around six hours after the initial start. From my perspective, the service did not deliver effective troubleshooting within a reasonable timeframe. While I appreciate the refund and fair handling afterward, I would not rely on this service for resolving urgent web server performance issues.

Using Bobcares has been a fantastic experience, I was shocked by how quickly and efficient they were in fixing my server issues. Outstanding support and definitely worth the price. I'll be using Bobcares for all issues I face in the future. Thank you Jackson and the team!

Very good reliable partner company to have on our side. No reservations, I would recommend this company to anyone.

Doing business with bobcares is a nice digital experience. From the service proposal to the delivery of the finished product at no time do you worry about the feasibility of your digital project. The service is courteous and the teams have a great knowledge of technologies. Experience to start all over again. We are a Canadian business and we are doing business with Bobcares since more than 5 years.

Great having Bobcares taking care of my customers so I can focus on growing my business. I can finally sleep at night knowing they are taking care of things. And if ever there’s a problem they alert me right away with a phone call. Best partnership a hosting company could ask for.