BobcaresReviews of bobcares.com

Switched to Bobcares from Platinum Server Management a few months ago and difference is real. Resolution time is much better and staff pays more attention to details. Happy with the service!

We've been using Bobcares' services for just a little over a year now, and we're really impressed with the personalized yet still professional level of support which they offer us to keep both our server & website optimized, and running at all times. Their team is always willing to work 24/7, listen to the problems you're facing and provide all the possible solutions there are to help solve it. I'd highly recommend them over any other Website or Server Maintenance providers out there, as I feel that they do truly care.

Great service, I've switched to different Dedicated Server Management companies before being with Bob Cares. So far, they are the best I know.

Always ready to help

I am thrilled that Bobcares was recommended to us. We were in a bind! First time used and absolutely impressed and extremely satisfied. We felt safe & comfortable on access and they were certainly knowledgeable, professional and guided us through the entire project - start to finish - and resolved our website and server issues. Highly Highly (twice) recommend Bobcares as a trusted source to assist and jump right in to help! We will continue to work with them and they earned our trust! Just Excellent...

I was hoping to review them 5/5, but that's not happening. I trusted their brand at the beginning, now I can't request any more work to them. Knowledge of Nginx and server: 1/5 They are not well educated unless you request senior server engineer to join your task. Their engineers were first trying to do something I never requested. I had to tell them to postpone, requested senior server engineer to review the team. They could have broken my VPS... OTOH, senior server engineer knows things well, and quite accurate. I was expecting they do the job without me telling them what to do, but in order to keep them on the same track, I had to google a lot to find resources which may help them do their job properly. This was very frustrating. Delivery of the given task: 1/5 I ordered on 3 hrs of server help for $225 on 04/15/2020 (20:49), and the task was done at 04/19/2020 (10:48). During these days, they had some kind of emergency matters which made delay in their response to my requests. I'm not sure how often they face emergencies, but I had it twice until the task is finished (they used my budget, but actually not finish the task.) I asked them to setup reverse proxy for my WP installs with 4 sub domains in the beginning. They quoted $225. But in the end, they spent all the time I paid for without being able to deliver requested settings to 3 other sub domains. They do their job while it takes so long...but not that they complete the task properly. I'm not sure if this is the sales problem not being estimate the proper time and cost, or just lack of skills and experience managing, customizing servers. Client Communication: 2/5 As I've written above, I had to repeat myself a few times to keep them to do what I needed. They assigned about 3 or 4 people in my task, but I strongly felt my requests are not shared enough among the teams. My advise to Bobcares 1. Listen carefully what client needs, don't estimate the wrong budget because if they can't complete, all they get is 1 star review. 2. Train teams, or always assign senior server engineers with lots of experience. 3. Do something about emergencies. I never thought 3 hrs of task takes 4 days to deliver. 4. Ask again if client request is unclear. Always tell your clients about what they'll do to the servers in advance. Try hard keep everyone on the same track. 5. Tell clients something you can't do. Don't spend 4 days, then tell your client to take different approach.

These guys really know what they are doing with servers, no matter how arcane the subject. Highly competent. I've been working with sysadmins for twenty years and they are the best I've found.

Fast, reliable, professional support when needed