BobcaresReviews of bobcares.com

Sorry, however it was a waste of money for us. We did not know upfront that your services could not troubleshoot from a "shared server." If we had, we'd never contracted with Bobcares. Your staff was courteous, however could not proceed with our problems stating they could not reach the root server via a shared server.

Hired them to fix a VPS mysql issue with Magento 2 using up 375-400% of a 4-core CPU and maxing out the site so much with the cron jobs that the site was experiencing a lot of "Gateway Timeouts" and "503 Fetch" errors so people couldn't access the site... They told me 2-3 hours to fix the issue... after 3 hours still not fixed and they're looking for more money to keep checking out more different options... You would think they'd have tried and tested these options already and have the issue fixed by now but no, might need to go somewhere else now... They're not cheap either, I've paid $250 so far for 3 hours server support and still not working properly, still getting "Gateway Timeout" errors on the M2 site. EDIT: They turned out to be not so bad in the end and although they didn't fix the issue, afterwards I was led to the solution which involved Layered Navigation and SQL search queries from SEO bots as the main cause of SQL overuse on the server. So, to fix this issue, you could throw more server resources at it, but that wouldn't work either, it's just patching up the problem, like MS Windows bloatware lol The solution was to change the product attributes from "Filterable with Results" to "No" for all product attributes that are not being used. You'll probably only ever notice this issue happening on a clothing store website because of all the product attributes clothing products use like Size, Colour, Fitting, Length, Waist Size etc. But big thanks to BobCares for trying and maybe their MySQL settings changes could be worth keeping and using on the server as well but for now, the root cause was Magento 2 and Layered Navigation with too many product attributes set to "Filterable with Results" which caused SWL queries to be run by bots on the search form for every different product variable that exists because of certain unused attributes appearing the servers SQL Processes window (which nobody checked and I only found by accident with search queries like "catalog_search_tmp_37276284". Another thing to note is that we have 1400 configurable products with 54,000 Simple Products, that wasn't the problem, like you might expect... it was the product attributes. Thanks to Bobcares for refunding my whole payment which I wasn't expecting so I'll return an hour of those funds as soon as they clear in my Paypal, they turned out ton be very fair in the end and I probably will try Bobcares again in the future if I get stuck. Thanks.

Hi it is true that the work is completed but the efficiency of your technical can be improved. working in multiple tasks causing the client had to wait in front of the ticket update long long time, and if I leave and come again I find en emails is waiting for an answer from client, by this I had paid for 2 hours for simple SSL installation. I strongly beliee if we had effective communication we could have completed the work in the 1st hour. In brief, if the technical guy keeps working on the ticket + immediate communication or Answer if needed can be improved far mor than now. Regards Afif Taha