BobcaresReviews of bobcares.com

Service, monitoring and response times are good. Sometimes not quite clear about where the line is between plan support and not-covered paid support.

Only 4 stars because we still need to resolve the issue. With that said, you are usually prompt and persistent in resolving issues.

This Company have perfect team but it’s have problem in the time, some time it’s slow, otherwise it’s amazing and have good service

Les gars réagissent très vite. Même pour le plan qui n'est pas "priority" chez eux.

As a small business trying to deliver a great service for my customers, I need partners that I can rely on that have great knowledge and can compliment my teams skills. Bobcares were a great find and I've been able to hand over the management of my online platform to them. They provide a great value solution and have demonstrated they have the know-how to support my business.

Always ready to help

One of the best team I have worked with. Really fast reply and do the task ASAP. Sometime it takes 40 minutes to response but most of the time I got response within 15 minutes and problem solved within next hours.

Note: I have updated my review to 4 stars, as a full refund was offered after the review was published. Although my technical issue was not resolved, I did not incur a financial loss. I engaged the service to diagnose and fix a slow and intermittently unresponsive web server, including connection and SSL timeouts and page load times of 10–15 seconds. I prepaid approximately USD 109 for expedited support. Initial contact occurred after about 30 minutes. Another 30 minutes later, I was informed that the technician had logged in and would begin investigating. After that, there was no response for nearly two hours. Eventually, I was asked for permission to change certain settings, and file access permissions were modified, although file access had not been an issue before. After roughly four hours without measurable progress, I discontinued the session. Subsequently, I contacted a technically experienced acquaintance. He accessed the server within seconds and identified the cause within about 15 minutes (adjusting MaxWorkerRequests from 80 to 250), after which the server operated normally again. At that time, the support team was still connected to the server, around six hours after the initial start. From my perspective, the service did not deliver effective troubleshooting within a reasonable timeframe. While I appreciate the refund and fair handling afterward, I would not rely on this service for resolving urgent web server performance issues.