BobcaresReviews of bobcares.com

Reeshma and her team are always there for us when we need their support. EIther a simple task such as updating and restarting the servers at a specific time, or a more advanced one like preventing and stopping an attack, they are willing to go the extra mile to make sure our servers run smoothly.

Excellent, quick service from very patient, kind employees. I was very impressed with how quickly they finished my project and now I know where I can go to get reliable quick service on my website whenever I need it! Thank you!

I had my team working for two weeks on an issue in my server with no progress at all. Thanks to Bobcares, I found out a malware was injected and it was taking all the CPU to mine coins.

Sorry, however it was a waste of money for us. We did not know upfront that your services could not troubleshoot from a "shared server." If we had, we'd never contracted with Bobcares. Your staff was courteous, however could not proceed with our problems stating they could not reach the root server via a shared server.

Working with Bobcares is a pleasure. Their responses are really swift and have good experience and knowledge in Server Administration. As a small company, we do not intend to hire full time server admins, and hence hourly arrangement with Bobcares really suits us. They're sincere and prompt, I will highly recommend them.

Bobcares saved me from a website malfunction, late at night and on short notice. They were amazing - found the glitch in my complex system and promptly took care of it. The next day, I was enjoying a productive work day, instead of dealing with irate customers on the phone all day (the usual when the site goes down and has to stay down for several days). The developers at the host I use were unable to determine or fix the issue. I am so very grateful to have this company to call on when a website problem crops up!

Hired them to fix a VPS mysql issue with Magento 2 using up 375-400% of a 4-core CPU and maxing out the site so much with the cron jobs that the site was experiencing a lot of "Gateway Timeouts" and "503 Fetch" errors so people couldn't access the site... They told me 2-3 hours to fix the issue... after 3 hours still not fixed and they're looking for more money to keep checking out more different options... You would think they'd have tried and tested these options already and have the issue fixed by now but no, might need to go somewhere else now... They're not cheap either, I've paid $250 so far for 3 hours server support and still not working properly, still getting "Gateway Timeout" errors on the M2 site. EDIT: They turned out to be not so bad in the end and although they didn't fix the issue, afterwards I was led to the solution which involved Layered Navigation and SQL search queries from SEO bots as the main cause of SQL overuse on the server. So, to fix this issue, you could throw more server resources at it, but that wouldn't work either, it's just patching up the problem, like MS Windows bloatware lol The solution was to change the product attributes from "Filterable with Results" to "No" for all product attributes that are not being used. You'll probably only ever notice this issue happening on a clothing store website because of all the product attributes clothing products use like Size, Colour, Fitting, Length, Waist Size etc. But big thanks to BobCares for trying and maybe their MySQL settings changes could be worth keeping and using on the server as well but for now, the root cause was Magento 2 and Layered Navigation with too many product attributes set to "Filterable with Results" which caused SWL queries to be run by bots on the search form for every different product variable that exists because of certain unused attributes appearing the servers SQL Processes window (which nobody checked and I only found by accident with search queries like "catalog_search_tmp_37276284". Another thing to note is that we have 1400 configurable products with 54,000 Simple Products, that wasn't the problem, like you might expect... it was the product attributes. Thanks to Bobcares for refunding my whole payment which I wasn't expecting so I'll return an hour of those funds as soon as they clear in my Paypal, they turned out ton be very fair in the end and I probably will try Bobcares again in the future if I get stuck. Thanks.

After reaching out to priority support from the cPanel team, they said we would need to contact a DBA to recover our MySQL. We went through several of our resources first, and none were able to recover or establish connection between the two. We thought all was lost. However, after some searching, I came across Bobcares, and right on their site it clearly said they could do a database repair, typically within 1 hour. I purchased their Emergency Support, and they contacted me within the half hour as promised, they fixed it under the 1 hour within promised. I couldn't have been more scared, and they took that fear all away within minutes. Love the service, and am so glad I know that I have them as an option. THANK YOU!