Blue MicrophonesReviews of bluedesigns.com

I bought a Yeticaster microphone that came without a piece. The distributor in Argentina (Logitech Argentina) didn't respond, neither did the supplier nor the store, blaming each other. 3 customer service tickets, to tell me after a week of waiting to insist with the store. No warranty service. Product overpriced by marketing, I suggest looking for other better brands that perhaps invest less in advertising. ------------------------- Compré un micrófono Yeticaster que vino sin una pieza. El distribuidor en Argentina (Logitech Argentina) no brindó respuesta, tampoco el proveedor ni la tienda, culpándose unos a otros. 3 tickets de atención al cliente, para decirme tras una semana de espera que insista con la tienda. Inexistente servicio de garantía. Producto sobrevaluado por marketing, sugiero buscar otras marcas mejores que invierten quizá menos en publicidad.

The support staff not able to help resolve a simple problem such as registering a mic under my email using the serial number. They do not even seem to read my emails and make up nonsense that I never mentioned. My ticket has been open for well over a month and it’s been constant communication back and forth with no actual progress. I am very disappointed as I thought their support team would be professional.

Worst support ever!! You’re lucky If they even answer your email! Never buying another product from these!

I'm really sorry not to have looked at Blue's trustpilot reviews before I bought from them. Their product is a good one, but there customer service appears literally non-existent. They do not appear to have *any* way to process returns. They do not respond to tickets raised with their system. They are not handling phone calls and point customers to their chat service, but there is not chat service linked to on their site. They use digital river for order management and digital river can find my order. But they use another service, Narvar, to process returns. Narvar cannot find the order and there is no method of contacting them. Who is responsible for this mess? If you want to buy one of their products, go ahead, but definitely do not buy from them directly.

Awesome came in short time awesome mic and. Componey

customer service not working they blocked my number and they didnt canceled my order when i sent them emails before ship out the product and i sent them back my microphone and also they are liars, they didnt even sent me the replacement after they said yes. i will never buy from them again no more

Tried to cancel my order, was told that it was not possible as it was already being shipped. It took 8 weeks to arrive (!) with several trials to get shipping information from the customer support (no luck). Now I am trying to send it back but there is no return slip in the parcel and the order number is not recognized in their online tool. There is also no way to easily open a new support ticket.

Wow, what the hell is with these guys? Ordered a Yeti two weeks ago, I haven't been able to afford anything nice in months so I was hoping to finally have something new to enjoy and play around with. Pending transaction right away, had an email with order confirmation - but no order status. More than two weeks later, still no word. I've submitted two help tickets, called their support line (fun fact - the UK one literally just hangs up on you without so much as the chance to speak to another human) and at this point I'm gonna have to call my bank as they've double charged me. They have the time and resources to try to charge my card an extra £120, but not to answer my queries? I can't believe a company this big is so incompetent when it comes to customer service, I'm now hesitant to buy a Yeti at all if it means supporting them. Absolutely gross.