Blue MicrophonesReviews of bluedesigns.com

We have one of the BLUE snowball microphones - apparently all you need to do is plug it in and go. Wrong. We have 4 different computers in the house, 2 macs, a Toshiba, and a HP. This mic doesn't work on any of them. After several attempts to reach the company for assistance, their response was 'it must be your computer'. Based on the product not working and incredibly poor after sales service, I would recommend buying anything else before one of these products.

I just had a wonderful experience with Blue. My Blue Yeti stopped working about 2 weeks ago. My computer still recognized it, but it wouldn't pick up any sound. I exchanged emails with a customer service rep for about a week with troubleshooting, until they eventually just sent me a new microphone. I just had to send them some pictures of the product, and give them the initial Amazon Order number. The only thing they could improve upon is faster responses, but my experience was completely satisfactory. I would absolutely do business with this company again.

If I could give them less than one star I would - they deserve negative stars!! Worst customer service experience ever. In a million years I would never again do business with these guys. In a nutshell, I lost the cord that connects my mic to my computer and they refused to send me a new one, even after I offered (multiple times) to pay for it. They then had the audacity to suggest that I hadn't actually bought the stupid mic, even though I produced the receipt (twice!!). And all of this for an $8 cord. Talk about a company that doesn't get it. My advice: avoid Blue Microphones at all cost.

Worst customer service as the others have already said. Yes, it's totally understandable to have shipping delays especially during COVID, but they DO NOT let you cancel the order even if the product's not shipped within the promised time, plus you won't be notified when that happens. If you don't wanna waste your time dealing with their poor customer service, just get their product somewhere else with a good shipping & return policy :)

Blue Microphones are top notch. And beyond the amazing quality of sound, their customer service is phenomenal when a warranty claim is filed! I recently had to file a warranty claim due to the usb port becoming loose and eventually breaking off entirely. They asked me to take a photo of the Warranty # written on the microphone in permanent marker, next to the Serial # of the device itself and send that photo to them. They processed my claim and sent out a replacement microphone so quickly. It arrives tonight. So, I'd say that getting a replacement microphone in less than a week is pretty incredible customer service. (Many millions of thanks to Chase Bell and Randall B. with the Blue Customer Service Team!) As far as the shipment times go, you all MUST understand that amidst the coronavirus pandemic, MILLIONS OF PEOPLE went from their office jobs to working from home. A lot of those people then wanted an upgrade to their crappy laptops microphone array. Not one company could have predicted that the demand for their products would increase so dramatically at a time when people are afraid to go to work. Who do you think is making your microphones? People-- actual people who are capable of getting and spreading covid-19. So, give BLUE a break if your complaint is in any way revolving around the length of time it took to make your microphone. Also, please understand that there are a lot of factors that they can't even control-- like the shipping information, packages lost, tracking numbers not working, your shipment has been in transit for 6 weeks, etc.... Not their fault. Most of you are complaining about things that just don't matter. All of your first world problems make me sick to my stomach.

Ordered a Microphone almost a month ago and it still hasn't shipped! I asked to cancel the order but customer services keep saying that it's in processing so they can't. I had to call them to get an answer otherwise they don't answer you over email. Absolutely terrible service! Never buying directly again!

I suggest not to buy from Blue. They refuse to honor their warranty with products, especially products out of production within the warranty period. I have a pair of headphones bought at an authorized retailer with a valid receipt that broke, and they don't want to honor the warranty. They even made up a lie about their warranty policy to get rid of me. The beauty, it is in writing. If a warranty is valid, it should be honored. Regardless of the product is or is not in production. It is not the consumer's fault that corporate decided to take out an SKU and still sell it at retail stores. Blue is not a trustworthy brand, and luckily other brands are as good or better that will stand behind their products and promises.

If I can give you 0 stars, I would. Horrible company NEVER again.