Absolutely terrible customer service
Absolutely terrible customer service. My Microphone was great but it broke during the warranty. So i opened a request with Blue as stated on the site and without much delay they offered to return for a replacement. However, as i was an international customer they asked me to send it to another company in Amsterdam, which i did in the correct way, including the RMA number on the box. I tracked the package and after a few day i could see it was delivered and signed for. After about 10 days i heard nothing about my microphone so i went back to the website and replied to the open ticket for any update. Another 2 weeks went past and i had no response, i asked a few more questions with still no response. Then i received an automatic email I assume saying that the RMA was not received and will be closed in 15 days if not received. Again i responded, i was trying to explain that i had sent it and i had proof of delivery..but no answer They closed the case 15 days later with another automatic email. I received no help or response to any of my messages and now I am minus a microphone, even though i followed the procedure correctly and have proof of delivery They may offer quality products but their customer service is terrible, do not expect any support once purchased
By Richard G.